Global Hospitality Manager

About the Role

As the Global Hospitality Manager, your contribution to the organization will be to extend the capacity and reach of the Director of Global Hospitality as our portfolio of partnerships, programs, and Hospitality Service Provider Agreements expands. You will serve as the Director’s right hand, assisting in building the operational strategy and service model behind Quint’s hospitality products, providing hands‑on support to get it started, and stepping into whatever scope is assigned as priorities move.

Achieving this will require:

• Working in close partnership with the Director—representing Global Hospitality in cross‑functional forums, making day‑to‑day decisions within agreed parameters, and escalating deliberately.
• Building the operational strategy and service model behind new hospitality products as assigned; working collaboratively with the Global Brand Manager, Creative Team, Programs and Event Operations team within the department as well as Product and Partner Management departments to create products that meet company needs.
• Providing hands‑on operational support to get new products and programs started including planning, vendor management, on‑site delivery, and close‑out in collaboration with the Event Onboarding team.
• Moving flexibly between strategy work and hard operations as priorities shift, without needing the boundaries of the role redrawn each time.
• Assessing how global hospitality standards are being applied by teams that do not report to this role through readiness reviews, on‑site observation, and debriefs.
• Building strong peer relationships to foster impactful collaboration between Global Hospitality and Event Operations to guide the implementation of Global Hospitality established strategies and standards.
• Taking initiative to learn the intricacies of our global event portfolio, internal systems, brand standards, and partner expectations to better influence and support execution teams.
• Managing a high volume of concurrent work streams at different stages of maturity; prioritizing ruthlessly and communicating status proactively without prompting.
• Thriving in a dynamic, fast‑paced, and collaborative global team environment while influencing without direct control.

Performance will be evaluated on

• Quality and practicality of the service models and operational strategies developed for new hospitality products and whether a delivery team can execute them as written.
• Effectiveness of support provided to teams launching new hospitality products and programs.
• Quality and timeliness of readiness reviews and standards assessments, and the usefulness of what they surface for the Director to act on.
• Quality, accuracy, and usability of documentation, SOPs, and training materials produced.
• Guest satisfaction and partner feedback on supported programs and events.
• Financial impact such as accuracy of cost estimates, product delivery within approved budgets, and identified efficiencies.
• Team/employee experience feedback from direct, indirect, and cross‑functional collaborators.

• Support the Director to establish and maintain the global hospitality design vision, service standards, and guest experience framework working closely with the Global Brand Manager to align these with the hospitality design vision across partnerships and events.
  • Translate that strategy into execution‑ready material: SOPs, service standards, budget templates, run‑of‑show frameworks, and training content the Event Operations teams can pick up and use.
  • Maintain the global hospitality toolkit of templates, checklists, preferred vendor lists, brand assets, and standard documentation, incorporating approved brand assets and design guidelines maintained by the…