Assistant Guest Services Manager

Be part of a hotel with rich history & heritage.

At The Berkeley, we strive to curate distinctive and enriching experiences for our guests and our colleagues every day. You will be part of the team to shape our future and fulfil our purpose.

The Berkeley has been treading its own path for more than 100 years. From here, midway between fashionable Knightsbridge and neighbourly Belgravia, we’re still taking style, comfort and service to inspiring new levels. There’s nowhere quite like it. And that’s the way we love it.

Stunning rooms by the brightest minds in the design world. Intuitive service that always seems one step ahead. From the moment you walk in, the hotel begins to work its magic. With many guests returning year after year, it’s a spell that’s hard to break.

Our team never fails to impress. To us, extraordinary service means perfecting the little details and adding exquisite touches in the entire guest journey. You truly care for our guests and your fellow colleagues. You believe in creating a sense of enthusiasm. Your goal is to excel and bring out your best in each and every guest interaction.

You will find a supportive, fun and nurturing team where you can bring your ideas and creative thinking to your role.??

We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Your team members are highly collaborative and the work environment is dynamic and stimulating.

• Identify all requirements for the week and to ensure that every point and every detail is planned, responsibilities allocated and every action point on this programme.
• Ability to co-ordinate all arrangements for a guest’s departure and any queries after departure.
• Manage all guest complaints ensuring that every single one has been followed up with the client personally. This would include having all complaints reported to you, ensure that they have been sorted out and follow up with the guest personally. To consistently use guest comments with a view to improve guest recognition and satisfaction.
• Promote guest awareness of hotel facilities.
• Ensure that regular reviews and updates are made of all standards of performance and job descriptions.
• Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA and Forbes standards at all times.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:

• Excellent salary package.
• Family Friendly company policies, including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.
• Salary Sacrifice.
• Holiday Trading.
• Retail Discount.

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work.
• Wellbeing & Social Champions.
• Volunteering opportunities.

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Inte…