Food & Beverage Operations Director

Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Food & Beverage is at the heart of the guest experience, and we are looking for an inspiring and commercially driven Food & Beverage Operations Director to lead our operation. You will be responsible for the overall performance of our F&B outlets, combining exceptional service, strong financial performance, and innovative thinking to create memorable experiences for our guests.

As the Food & Beverage Operations Director, you will lead, motivate, and develop the F&B leadership team while maintaining a highly visible presence across the operation. You will work closely with the Executive Chef, Executive Team, Sales & Marketing, and wider hotel leadership to continuously evolve our offering, maximise revenue, and ensure the highest standards of service, quality, and compliance

Job Responsibilities:

Operational & Guest Experience Take overall responsibility for the day-to-day operation and performance of all Food & Beverage outlets.

Maintain a highly visible, hands-on presence across the operation, ensuring service, presentation, atmosphere, and guest experience consistently meet our standards.

Set clear expectations for the F&B leadership team and hold leaders accountable for delivering exceptional service.

Monitor food, beverage, and service quality, responding quickly to guest feedback and operational challenges.

Ensure full compliance with Food Hygiene, Health & Safety, Licensing, and hotel policies and procedures.

People & Leadership Lead, inspire, and develop a high-performing Food & Beverage leadership team.

Create a culture of accountability, recognition, collaboration, and continuous feedback.

Coach and develop Outlet and Department Managers across leadership, financial management, cost control, forecasting, and revenue generation.

Lead by example, building strong relationships with colleagues and creating an environment where teams are empowered to contribute and succeed.

Commercial & Financial Performance Take overall accountability for the financial performance and profitability of the Food & Beverage operation.

Review budgets, forecasts, payroll, P&Ls, and outlet performance, taking proactive action to achieve financial targets.

Identify opportunities to increase revenue and profitability through promotions, upselling, events, product development, and innovative experiences.

Maintain strong controls around stock, purchasing, labour, and operational costs.

Oversee capital expenditure and ensure projects are delivered effectively and in line with company guidelines.

Strategy & Innovation Continuously challenge the current operation and identify opportunities to improve performance, efficiency, and guest satisfaction.

Work closely with the Executive Chef to develop innovative F&B strategies and remain relevant within the local and regional market.

Stay ahead of market trends and guest preferences, introducing new products, services, and experiences.

Partner with Sales & Marketing to drive promotions, events, and initiatives that increase awareness and revenue.

Build strong relationships within the local community and hospitality industry, representing the hotel at relevant events and functions.

About you...Passionate about Food & Beverage with a minimum of 4 years’ experience leading a high-volume Food & Beverage operation, with responsibility for significant revenue performance.

Previous experience opening a hotel or restaurant is preferred.

A post-secondary diploma or degree…