Guest Services Executive

As a Guest Service Executive, you will play a vital role in helping guests maximize their experience. Whether it's providing directions, making theatre bookings, delivering luggage, securing restaurant reservations, or presenting guest amenities, every day will bring new challenges and opportunities. You will collaborate with various departments to ensure that we deliver exceptional guest experiences throughout every aspect of their stay.

• Excellent communication skills, with proficiency in both written and spoken English
• The ability to demonstrate empathy and understanding when engaging with our guests
• A proactive approach to problem-solving, ensuring that every guest feels valued and attended to
• Strong interpersonal skills that foster a welcoming and inclusive atmosphere
• Adaptability to thrive in a fast-paced environment, responding to diverse guest needs
• A genuine desire to create extraordinary moments and enhance our guests' experiences

The Clermont Victoria is a stunning city centre venue close to many of London's famous landmarks and on the periphery of the busiest train station in Europe. This 345 bedroom hotel has recently undergone a £20m transformation and is a luxury 4 star deluxe hotel.

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests.

In fact, we're so committed to this that our 'People Promise' sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done. Career Development & Growth
- We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential. Financial Wellbeing
- You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream
  - You'll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks
  - Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend
  - Earn up to £1000 when friends join our team
• Interest-Free Loans
  - Season ticket loans to make commuting easier
• Mental & Physical Well-being
  - We're here to support your well-being, whenever and wherever you need it.
• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line
  - Free, confidential advice
• Be Well Platform
  - Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme
• Recognition & Community
  - We're proud of everything we achieve, so we always celebrate our extraordinary team and culture.