Butler

BUTLER, FRONT OFFICE

39 hours, 5 days per week

We’re looking fora Butler to join our Front Office team.

Are you a master of craft?

Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As a
Butler,you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and evening shifts (including weekends and bank holidays), so flexibility is required where applicable.

To be successful
Butler,you must have excellent communication skills with a high level of verbal and written English. The ability to multitask and competency of Microsoft Office is essential. Prior knowledge with systems is ideal.

As a Butler at Mandarin Oriental Hyde Park, London, you will be responsible for:

• To be the main contact for all Suite guests during their stay

• Facilitating all requests and keeping a record of preferences from the Suite guests by effectively communicating with other departments

• Greeting guests upon arrival for introduction and rooming

• Ensuring that all Suites are ready with the amenities and known preferences set up on arrival

To be a successful
Butler
, you will have previous experience working in a high-end luxury environment in a customer/guest facing role. You will be an excellent communicator, with a proactive approach and an eye for detail.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals

• 50% F&B & Spa discount on property

• Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)

• Complimentary Westfield Healthcare cash plan, children added at no extra cost

• Colleague Experience Stay in-house with breakfast included upon completed probation

• Friends & Family hotel rate and Spa discount

• 1 paid Charity Day per year to dedicate to a charity of your choice

• Season ticket loan & cycle to work scheme

• £750 recruitment referral bonus

• Free meals on duty & uniform dry-cleaning services

• Increased holiday entitlement with Length of Service, up to 33 days off

• Subsidized podiatry sessions with our incredible Bastien pedicurists

• Free Life Assurance benefits whilst in service

• Access to Hospitality Action’s…