Head Housekeeper

39 hours, 5 days per week

Are you a master of craft?

Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

• Oversee the day-to-day Housekeeping operation on the guest floors, ensuring smooth, efficient, and high-quality service delivery.
• Support Senior Housekeeping Management with key administrative duties, including rota preparation, raising purchase orders, and managing departmental costs.
• Uphold Mandarin Oriental’s quality standards, ensuring they are fully implemented, consistently maintained, and evident in every aspect of housekeeping operations.
• Drive on-the-job training and development initiatives, identifying learning needs, delivering coaching, and ensuring all colleagues adhere to established standards and procedures to provide an elevated guest experience.
• Drive effective people management, supporting recruitment initiatives, colleague reviews, and ongoing performance management.
• Ensure exceptional guest service at all times by monitoring quality levels, completing regular inspections, and consistently meeting and exceeding guest expectations.

As a Head Housekeeper you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning, evening, and night shifts (including weekends and bank holidays), so flexibility is required where applicable.

• Proven experience in rooms division leadership role within a luxury, ideally five-star, hotel environment.
• Strong people‑leadership skills, with the ability to motivate, train, and develop a diverse team while maintaining a calm, professional approach under pressure.
• Exceptional organisational skills and attention to detail, with a track record of managing large-scale operations to the highest standards.
• Solid operational competence, including experience in inventory control, cost management, and effective use of housekeeping systems and technology.
• Excellent communication skills and a flexible, hands‑on approach, able to collaborate across departments and adapt to business needs, including varied shifts, weekends, and bank holidays.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you…