Assistant Foyer Manager

We are seeking an exceptional Assistant Foyer Manager to join the team at Claridge’s.

Maybourne operates some of the world’s most extraordinary hotels, including Claridge’s, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination.

One of Maybourne's storied hotels is Claridge's, a place shaped by centuries of enduring artistry. A rich symphony of experience, where every moment unfolds with unforgettable flair. A place where tradition is treasured and history continues to inspire. For over two hundred years, those who choose Claridge’s for life’s finest moments become part of its brilliant legacy.

Claridge’s is a family of the best and brightest, proudly serving the best and brightest. The calibre of our staff is unparalleled, as are our esteemed guests. Our people are a manifestation of our ethos - generous, passionate and truly personal. Claridge’s is a place that invites you in, embraces you, and make your spirit soar.

From the shimmering original art deco mirrors and the eye-catching Chihuly sculpture, to the music softly drifting across the room from the grand piano, the Foyer & Reading Room is the beating heart of the hotel and captures the attention of all who walk through the doors of Claridge’s. Once you step foot onto the floor of the Foyer & Reading Room, you will be part of an experienced team that creates exceptional and memorable dining experiences for each and every guest.

Whether they are joining us for breakfast, lunch, afternoon tea or dinner, you will be there providing them with a seamless service that is a blend of confidence, grace and efficiency.

As Assistant Foyer Manager you will be responsible for:

• Creating memorable experiences for our guests, simultaneously ensuring that service is prompt and professional, and that our standards are adhered to.
• Supporting our Restaurant Director and Deputy to oversee the team of 50 colleagues.
• To assist and train colleagues both as part of the departmental induction process and as an ongoing programme to achieve and exceed minimum service standards.
• Ensuring appropriate table reservations.
• Running daily team briefings, ensuring all colleagues on duty are aware of their duties and knowledgeable of guests and preferences.
• Handling complaints in a timely and efficient manner.
• Ensuring that licensing laws, health and safety legislation is adhered to.

Successful candidates for our Assistant Foyer Manager opportunity will:

• Have worked in a similar role, within a five star or fine dining environment.
• Have a passion for food and beverage with excellent knowledge.
• Be confident in leading, supporting and motivating a team.
• Be skilled at managing service flow and stepping in to support during busy periods.
• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories.
• Be a team player who is an avid learner who wants to be challenged and developed.
• Have a thorough understanding of Forbes and LQA Standards.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of…