Receptionist ( Casual

Join our team at Strand Palace, located in the heart of central London. We are looking for aReceptionist to create a warm and welcoming atmosphere for all guests, and ensure their stay is memorable. Help us bring our mission of ‘Serving London Love’ to life!

Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:

• Clear career pathways
  with paid training, development courses, and apprenticeship opportunities to help you grow and succeed
• Health cashback plan
  for dental, vision, physiotherapy, and many other expenses
• 50% off food and drinks
  in our hotel bar and restaurant – for you and your friends, and family
• Exclusive discounted room rates
  at Strand Palace for you and your loved ones
• Special discounts at hotels around the world
  , including the Iconic Hotels & Resorts collection
• Instant access to your wages
  through Wagestream – no more waiting for payday!
• Free meals on every shift
  – breakfast, lunch, and dinner included
• Earn up to £300 with our ‘Introduce a Friend’ bonus scheme
  when you refer someone great
• Free laundry and dry cleaning
  – saving you time and money
• Enjoy a paid half-day off on your birthday
  – because you deserve to celebrate!
• Regular team socials and parties
  , including fun nights out at London activity bars – with free food, drinks, and great company
• A paid volunteering day
  each year to support a cause close to your heart
• 24/7 access to confidential support services
  , including counselling, legal advice, and financial guidance.
• Northbank Privilege Card
  – giving you discounts at local shops, restaurants, and attractions.

• Extend a warm and professional welcome to all guests and visitors, ensuring they feel valued while providing them with all the essential information they need for an enjoyable stay.
• Handle the arrivals and departure process smoothly and accurately, adhering to hotel policies and ensuring all billing and payment transactions are completed correctly.
• Stay informed of all Hotel VIPs, corporate and regular guests and ensure their requirements are anticipated and fulfilled.
• Demonstrate expertise in the hotel’s services, promotions, and nearby attractions, offering tailored recommendations to enhance guest experiences and drive the hotel revenue.

• A person who naturally goes above and beyond to create unforgettable guest experiences.
• Passion to deliver excellent service
• Confidence talking to guest in a professional manner
• Previous experience preferable

Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We’re more than just a hotel - we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality.

We describe ourselves as
confident, creative, and personable
- if that sounds like you, we think you’ll fit right in.

At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel.

We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the
Green Key
for two consecutive years and is part of the
Future Plus
programme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action.

Come be part of something meaningful.

Join us at Strand Palace - where your personality and purpose can shine.