Duty Manager

We are seeking an exceptional Duty Manager to join the team at Claridge’s.

Maybourne operates some of the world’s most extraordinary hotels, including Claridge’s, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination.

One of Maybourne's storied hotels is Claridge's, a place shaped by centuries of enduring artistry. A rich symphony of experience, where every moment unfolds with unforgettable flair. A place where tradition is treasured and history continues to inspire. For over two hundred years, those who choose Claridge’s for life’s finest moments become part of its brilliant legacy.

Claridge’s is a family of the best and brightest, proudly serving the best and brightest. The calibre of our staff is unparalleled, as are our esteemed guests. Our people are a manifestation of our ethos - generous, passionate and truly personal. Claridge’s is a place that invites you in, embraces you, and make your spirit soar.

Claridge’s Front Office department is at the heart of the guest experience from the moment guests step through our iconic revolving doors. Working within the team, you will be in a polished, fast-moving environment, where professionalism, warmth and impeccable attention to detail define every interaction. You are the face of the hotel, welcoming guests, anticipating needs before they’re spoken and ensuring every stay begins and ends flawlessly.

As Duty Manager you will be responsible for:

• Creating renowned memorable experiences for all our guests, entertaining existing and potential clients.
• Building rapport with individual guests, in order to create emotional bonds.
• Dealing with challenging guests and resolving complaints, with tact and diplomacy.
• Liaising with all relevant departments to ensure that guest service is consistently maintained to the highest standards.
• Assisting in managing and leading the reception team, including assisting with training requirements for the department, to ensure employee satisfaction.
• Assisting in achieving the departmental objectives of maximising occupancy, maintaining and building on the reputation of the hotel and ensuring that business objectives are accomplished.

Successful candidates for our Duty Manager opportunity will:

• Have worked in a similar role, within a five star or fine dining environment.
• Be confident in leading, supporting and motivating a team.
• Be skilled at managing service flow and stepping in to support during busy periods.
• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories.
• Be a team player who is an avid learner who wants to be challenged and developed.
• Have a thorough understanding of Forbes and LQA Standards.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational…