Audio Visual Service Engineer

Audio Visual Service Engineer

To provide field‑based service and support to end clients. The successful candidate will be expected to work on their own initiative; however, they will be part of a service team. The job will involve servicing and supporting audio‑visual, video conferencing, pro‑audio, and control equipment.

Responsibilities include post‑implementation fault finding, testing, and the repair of audio‑visual equipment across various job sites and client types. Duties also cover safe and correct diagnosis of faults, removal, repair, testing, implementation, and operation of all aspects of audio‑visual, video conference, display, and presentation technologies.

Mandatory tasks include:

• Carrying out preventative maintenance visits and training end users at PM visits.
• On‑site work (80%) – audio systems (QSC, Biamp, Shure, Poly), projection & display devices, custom control systems (AMX, Crestron, Extron, SY), audio‑video conferencing (Cisco, Lifesize, Polycom, Zoom, Microsoft Teams), Microsoft Hub, digital signage (Scala, OneLAN, Brightsign), video wall displays, IPTV, live event work.
• Configuring, performing diagnostics on, and updating firmware for videoconferencing codecs and AV hardware.
• Site cleanliness and compliance with site rules, procedures, and H&S.
• Ad‑hoc on‑site tech cover (annual leave, sickness).
• In‑office work (20%) – completing post‑job and PM reports, providing phone/email support, product research and development, PDP and applicable training, IMS and quality policy awareness.

• 4 years audio‑visual experience – installation, onsite support, or technical support.
• Ability to terminate cables (Cat5/6, RS232, audio TRS).
• Knowledge of audio room acoustic optimisation within various environments.
• Effective communication skills at all levels, especially client‑facing.
• Good numeracy and written skills.
• Well‑organised, prioritising workload effectively while dealing with clients proactively.
• Quick response to service desk tickets.
• Ability to work individually and as part of a team.
• Good time‑keeping and dressed appropriately for the job.
• Fully compliant with The Health and Safety at Work Act 1974.
• Clean driving licence and current passport holder.
• AVIXA CTS certification.

• Crestron P101
• Extron School of AV
• Cisco CCIP
• Microsoft Teams core skills
• Networking knowledge (including Dante/AES
  67, QoS, PTP, IGMP)

The role requires a candidate who can drive, owns their own vehicle, and is within commuting distance of the London area. Salary is budgeted at £40,000 plus flexibility and a monthly car allowance.