Field Technical Engineer - HIU

About the role

Insite HIU Engineer’s support the installation, maintenance, and effective operation of heat network equipment (HIU’s, Valves, Meters, PAYG devices & metering systems) deployed within our client’s developments and their customers’ homes.

The HIU Engineer role includes the installation & commissioning, fault detection & remedy of all in property assets which are connected to the central heat and cooling networks. Much of this role includes working in the built environment on multi- million-pound construction schemes and in people’s homes.

• Installation and commissioning Insite prepayment & controlled credit systems
• Using a laptop and tablet device to commission metering equipment, update records and systems.
• Problem solving and fault- finding issues on site and liaising with other trades and the main contractor.
• Liaise with & report to site staff (clients, principal contractors, consultants & heating / plumbing sub- contractors)
• Heat Interface Unit (HIU) replacement, maintenance, and servicing (mainly in occupied homes).
• Mechanical Ventilation Heat Recovery Units (MVHR) installation, replacement and maintenance.
• Fan Coiled Units (FCU) and cooling meter replacement, maintenance, and servicing.
• Installation and maintenance of in property heating and cooling controls.
• Commissioning, service, and repair of in property heating and cooling systems.
• To conduct site surveys and assist the Installations Team with the installation and commissioning of new systems.
• Full installation, retrofitting and maintenance of multi utility Pay-As-You-Go metering systems, including prepayment valve, mains spur, wiring and commission (mainly in occupied homes).
• Installing IT Gateways & Radio Frequency (RF) equipment.

• Provide both pre-planned and reactive maintenance to plant rooms which we are contracted to maintain (training provided).
• Carry out monthly inspections and condition reports on plant and kit installed with the plant rooms and infrastructure (training provided).
• Replacement of components such has pumps, valves and other components as deemed necessary (training provided).

• Provide reactive maintenance; including equipment installed in people’s homes or commissioned within a scheme but not yet handed over to clients / residents

• Full-time position (37.5 hours per week).
• Monday to Friday working 7.5 hours per day between 08:00 and 20:00.

• Minimum qualification of NVQ level 2, or equivalent, in plumbing and heating
• Certified in 18th edition domestic wiring (not essential, training can be provided)
• CSCS card - Essential
• SMSTS or H&S qualification - desirable
• First aid trained – desirable
• Full driving licence essential
• Positive attitude towards providing customer service excellence in all aspects of work
• Happy to work as an individual but contribute to the team goals, ethos and share best practice

• Salary:
  Competitive base salary + KPI related bonus
• Vehicle:
  Company van included (personal usage permitted subject to tax and fuel charges)
• Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
• Pension Scheme:
  Employer pension contribution matched at 4%.
• Employee Assistance Programme (EAP):
  Free, confidential support available for personal and professional challenges.
• Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here
• Social Events:
  Regular company social events, including an annual Summer Party and Christmas Party.
• This benefits package offers a vibrant and…