Operations Standards Manager - South West

About The Role

As an Operations Standards Manager at GBRf, you'll play a key role in managing and maintaining the competence and standards of operational employees within your assigned region. You will carry out post-incident investigations as well as training and assessments, using your technical expertise to ensure all employees within their remit are competent to carry out their duties. The OSM is responsible for producing detailed reports and analysis, ensuring compliance with GBRf standards, customer standards and wider industry standards.

This is a partly mobile role, split across various sites primarily in the Bristol, Cardiff and Cornwall areas. As a result, a flexible working approach is required due to the nature of GBRf's operations in this area.

Closing date:30th September

• Deliver training and development reviews with the Risk & Compliance Manager
• Maintain competence of safety critical operational staff in PTS, rules and regulations pertaining to their grade.
• Ensure route and traction knowledge is maintained for all staff in the area, inclusive of personal knowledge and that of other management personnel within the region.
• Complete Level 1 and Level 2 incident investigation reports.
• Provide and document clear and constructive feedback on staff members performance.
• Partake in the on-boarding process for new entrants by providing rules training and assessments to all new hires recruited to operational roles within the region.
• Develop and undertake Training Needs Analysis and procedures to meet emerging business needs.
• Participate in industry regulatory forums, meetings, and Network Rail reviews.
• On-call duties on a rotational basis & requirement to work evenings and weekends as necessary.

• Personal Track Safety qualification
• European Train Driving Licence holder and competent freight train driver.
• Clean safety record
• Excellent verbal and written communication skills
• Thorough knowledge and understanding of rail industry rules and regulations.
• Good level of IT literacy.
• Proven leadership/management ability.

• IOSH safety training
• Shunting / train preparation
• Trainer/instructor qualification.
• Accident and investigation experience.
• Formal assessor and verifier qualification, such as A1, V1 or D123/33.
• Train Operations Liaison Officer (TOLO)

• Excellent interpersonal skills, ability to communicate with internal and external stakeholders at all levels of seniority.
• Health, safety and standards conscious.
• Ability to remain calm in a pressured environment, systematically appraising the situation and taking appropriate action.
• Flexible approach to work, willingness to go above and beyond for the fulfilment of duties.
• Time management and organisational skills, demonstrating the ability to prioritise own workload based on business deadlines and safety requirements
• Keen eye for detail

GB Rail freight are proud to be one of the UK's fastest-growing rail freight companies, recognised for our reliability, growth, and commitment to delivering high-quality service. For over 20 years, we've been so much more than just trains - we’re a dedicated team, committed to working together to deliver reliable, sustainable freight services and build strong partnerships across industries nationwide.

When you join GBRf, you become part of a team that truly values its people, works collaboratively, and takes pride in what we do - keeping goods moving through smarter, greener, and more efficient freight solutions.

We pride ourselves on being genuinely value-driven. Our core values guide everything we do, shaping our culture and actions:

• Professionalism
  - Safety and security are paramount in our business, and we…