Receptionist-BioSmile

Receptionist – Biologic Dental Practice Wellness Central Point, OR About Our Practice

Our practice represents the forefront of modern biologic dentistry, integrating advanced technology with holistic principles to provide exceptional patient care. We maintain high standards of clinical excellence while creating a warm, welcoming, and supportive environment for both our patients and our team.

We are looking for a polished, personable, and highly organized Receptionist who understands that the patient experience begins the moment someone walks through our doors or connects with us by phone.

We are seeking an exceptional Receptionist to serve as the welcoming face and first point of contact for our practice.

The ideal candidate is naturally warm, professional, organized, and confident. You will play a key role in creating a seamless patient experience—from answering the phone and greeting patients to coordinating schedules, managing communications, and supporting the administrative flow of the practice.

This is an important position for someone who takes pride in making people feel genuinely cared for while maintaining a high level of professionalism and attention to detail.

As our Receptionist, you'll help create an exceptional experience at every patient touchpoint. You'll welcome patients, manage incoming calls and communications, coordinate appointments, maintain accurate information, and work closely with our clinical and administrative teams.

You will be an essential part of ensuring that every patient feels heard, respected, informed, and cared for.

• Warmly greet patients and create a welcoming, professional first impression
• Check patients in and out efficiently and courteously
• Create a calm, comfortable, and elevated experience for every patient
• Answer patient questions and direct clinical or administrative questions appropriately
• Anticipate patient needs and provide thoughtful, attentive service
• Maintain a clean, organized, and welcoming reception area
• Build positive relationships with patients and contribute to long‑term patient loyalty

• Answer and manage incoming phone calls with warmth and professionalism
• Schedule, confirm, reschedule, and coordinate patient appointments
• Respond promptly and professionally to emails, messages, and other patient communications
• Communicate practice policies, appointment information, and administrative details clearly
• Follow up with patients as needed to ensure excellent communication and continuity of care
• Handle sensitive or challenging conversations with empathy and professionalism

• Maintain an accurate and efficient appointment schedule
• Coordinate appointments between patients, providers, and team members
• Monitor the daily schedule and help ensure smooth patient flow
• Enter and maintain accurate patient information in practice management systems
• Assist with new patient intake and registration
• Collect payments and provide receipts or account information as appropriate
• Assist with insurance‑related administrative tasks and documentation
• Maintain confidentiality and follow all applicable privacy requirements
• Support the team with general administrative responsibilities as needed
• Work closely with the clinical team to maintain an efficient patient flow
• Communicate schedule changes and important patient information to appropriate team members
• Help create a positive, collaborative office culture
• Step in where needed to support the team and overall patient experience
• Participate in training, team meetings, and ongoing process improvement

• Previous experience in a receptionist, front desk, customer service, or administrative role
• Exceptional verbal and written…