Customer Service Coordinator - HP

Job Details

Title:

Customer Service Coordinator

Location:

Central Point, OR 97502 (Herb Pharm, 5448 Bierson Way, Central Point, OR, 97502)

Department:
Customer Service

Reports To:

Senior Manager of Sales Operations

Job Type: Full-Time

Hours:

90‑Day Training: M‑F, 7:30am – 4:00pm. Post Training: M‑F 8:00am – 4:30pm, 2 days remote

FLSA Status:
Non‑Exempt

Pay: $20.00/hr

Are you passionate about delivering exceptional customer service and supporting sales teams? We’re looking for a dynamic individual to join our team in a key role that will help drive success and growth at Herb Pharm, LLC! As a vital part of our team, you’ll be responsible for ensuring a seamless experience for our customers by accurately processing orders, answering product inquiries, and resolving any issues with professionalism and efficiency.

Your contributions will directly impact the success of our sales operations and the overall growth of the company. If you’re excited about making a difference and thrive in a fast‑paced, customer‑focused environment, we want to hear from you!

• Answer all inbound phone calls courteously and efficiently.
• Ensure customer inquiries are answered promptly, professionally and to the customer’s satisfaction while following established policies and procedures.
• Follow proper procedures for order processing, returns, credits and discounts.
• Handle customer service complaints professionally, document incidents, initiate complaint records, and forward to appropriate personnel.
• Request assistance from the Customer Service Lead or Manager as needed.
• Participate in all team meetings, assist co‑workers to balance workload, bring improvement opportunities to the Manager, and perform other administrative tasks as assigned.

• Maintain and develop professional and technical knowledge by attending workshops, reading industry publications, networking, and staying abreast of sales techniques.
• Recommend new products or service opportunities to management based on customer inquiries; communicate feedback received from the field.
• Attend trade shows, retailer retreats and herbal conferences to build relationships and deepen herbal knowledge.
• Exercise judgment in a fast‑paced environment.
• Efficiently navigate and manage multiple software programs.
• Proficiency in Office
  365.

High school diploma or equivalent. 1 year of related experience/training or 6 months or more of call‑center experience required.

The ideal candidate should quickly learn new computer software, be prepared for the physical demands of the role, including sitting for extended periods and lifting up to 49lbs. Basic mathematical skills are required, including calculations of percentages and proportions for problem solving. Candidates must read and interpret company procedures, safety rules, and operational manuals with diverse communication needs. Strong critical thinking, reasoning, and communication skills are essential.

Typing assessment to evaluate speed and accuracy, background check and drug screening as part of the hiring process.

• Comprehensive group medical, dental, and vision coverage for employees and dependents, including alternative healthcare options.
• Prescription drug coverage with mail‑order program.
• Employee purchase discounts on our herbal products.
• Employee‑free product program.
• Employee assistance program.
• Green Commuter Initiative to encourage carpooling, walking, and biking.
• Life, accident, and disability insurance.
• 80 hours of accrued Paid Time Off.
• 40 hours of accrued Paid Sick Time.
• Eight paid National Holidays and one floating holiday.
• Paid Jury Duty and Bereavement leave.
• Short‑term disability plan.
• 401(k) retirement plan with company matching and profit‑sharing features.

Herb Pharm is an equal‑opportunity employer. We are committed to creating an inclusive workplace for all employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We provide reasonable accommodations to qualified individuals with disabilities and comply with the ADA. This position is at‑will;

responsibilities may be modified based on company needs.