Medical Receptionist

Southern Oregon Wellness Clinic is part of a family of clinics created by Dr. Eric Reed and Dr. Joty Bains-Reed. Our Family of clinics offer an integrated, holistic, medical approach to your whole health. We offer a unique atmosphere and service, helping you to feel your best. To us, it is important that providers have the experience you can trust, but also that they truly care about their patients.

We are seeking a friendly, organized, and reliable Medical Receptionist to join our healthcare team. As the first point of contact for patients, you will play a critical role in creating a welcoming environment and ensuring the smooth operation of daily front-desk activities. The ideal candidate is customer-focused, detail-oriented, and capable of multitasking in a busy primary care setting.

• Greet patients in a professional and courteous manner, both in person and over the phone.
• Schedule, confirm, and manage patient appointments using electronic medical records (EMR) systems.
• Check in and check out patients, ensuring accuracy in demographic and insurance information.
• Collect co-pays, balances, and other payments as needed.
• Answer incoming calls, route messages, and respond to inquiries regarding services or appointment availability.
• Maintain the cleanliness and organization of the reception area.
• Verify patient information for accuracy and update records as necessary.
• Handle confidential information in compliance with HIPAA and office protocols.
• Support other front office and clinical staff as needed.

• High school diploma or equivalent required.
• Proficient in the use of computers, EMR systems, and standard office equipment.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to handle a fast-paced environment and manage multiple priorities.