Front Desk Agent - Inn Express - Point

Front Desk Agent
- Holiday Inn Express
- Central Point

Holiday Inn Express Central Point
- Central Point, OR 97502

Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements and collecting payments from guests.

• Register guests to the proper accommodations upon arrival.
• Make, change, or cancel guest's reservations at their request.
• Accommodate guest with any problems or requests they have.
• Update information in the computer system as needed.
• Communicate with other departments to fulfill guest needs.
• Answer telephones.
• Maintain keys in secure areas.
• Attend all mandatory meetings.
• May be required to drive Shuttle Van if applicable.
• Report all unsafe conditions immediately.
• Keep work area neat and organized.
• Regular and reliable attendance and punctuality are essential functions of this position.
• Consistently at work and on time, follows instructions and accepts feedback.
• Complete other duties as assigned by supervisor to include cross training.
• Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.

• Constantly standing at the Front Desk on tile or carpet.
• Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist and neck), and crouching (bending at the knees).
• Lifting/carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
• Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

• Working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise.
• Must adhere to the Hotel's safety standards and procedures. Exposed to computer printer noise, and telephone noise.

• Effectively and accurately check guests in and out.
• Ensure prompt and courteous service to guests to ensure all guest experiences are distinctively supreme.
• Follow all safety procedures.
• Ensure kind and courteous behavior towards coworkers.
• Communicate effectively both written and verbal with the public and other team members.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.

• Customer service experience necessary.
• Prior cash handling experience preferred.
• Experience working with computers and operating keyboards.
• Must pass criminal background check.