Front Desk Agent - Inn Express - Point

Job Title

Front Desk Agent

Location:

Holiday Inn Express Central Point – Central Point, OR 97502
Salary: $16.04 per hour

Shift: Any
Category:
Front Desk Hospitality

• Competitive Pay
• Flexible Scheduling
• Career Development / Advancement Opportunities
• Paid Time Off
• Health Benefits
• Travel Industry Discounts

Merete is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

Accommodate hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, presenting statements, and collecting payments from guests.

• Register guests to the proper accommodations upon arrival.
• Make, change, or cancel guests’ reservations at their request.
• Accommodate guests with any problems or requests they have.
• Update information in the computer system as needed.
• Communicate with other departments to fulfill guest needs.
• Answer telephones.
• Maintain keys in secure areas.
• Attend all mandatory meetings.
• May be required to drive Shuttle Van if applicable.
• Report all unsafe conditions immediately.
• Keep work area neat and organized.
• Maintain regular and reliable attendance and punctuality.
• Follow instructions and accept feedback consistently.
• Complete other duties as assigned by supervisor, including cross training.
• Treat others with respect and behave positively, promoting teamwork.

• Constantly standing at the Front Desk on tile or carpet.
• Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist and neck), and crouching (bending at the knees).
• Lifting/carrying average weight frequently 5 lbs.; maximum weight occasionally 20 lbs.
• Pushing/pulling average weight frequently 5 lbs.; maximum weight occasionally 20 lbs.

• Working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise.
• Must adhere to the Hotel’s safety standards and procedures.
• Exposed to computer printer noise and telephone noise.

• Effectively and accurately check guests in and out.
• Ensure prompt and courteous service to guests to ensure all guest experiences are distinctively supreme.
• Follow all safety procedures.
• Ensure kind and courteous behavior towards coworkers.
• Communicate effectively both written and verbal with the public and other team members.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.

• Customer service experience necessary.
• Prior cash handling experience preferred.
• Experience working with computers and operating keyboards.
• Must pass a criminal background check.