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Deskside Support Engineer
Job in
Centralia, Lewis County, Washington, 98531, USA
Listed on 2026-07-18
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
Job Description
- Should have experience in Deskside process and support
- Maintain inventory and support IMAC (Install, Move, Add, Change) activities
- Act as onsite IT representative for business users
- Excellent Oral and Written Communication skills
- Hands on Experience on resolving customer issues related to the infrastructure
- Deployment of hardware, including hardware and OS refresh activities
- Provide first level support for Printers and MFP
- Intune Mobile Device management
- Knowledge on SCCM and deployment
- Office/M 365, Internet Explorer, VPN software, Microsoft Tools (Active Directory, Computer Management) and hand-on troubleshooting skills
- Patching and Vulnerability Management for workstations
- Management platform, including device provisioning, configuration, deployment, inventory
- Monitor the lifecycle of devices (laptops, workstations, monitors, peripherals) from procurement to retirement, including upgrades and replacements
- Incident, Problem, and Service Request Ticket Management in Service Now
- Development and maintenance of Knowledge Base articles for Incidents, Problems, and Service Requests as required
- Asset Inventory and Configuration Management tracking of hardware and software in Service Now
- Provide Audio Visual Support in meeting rooms (note: basic support only as an existing service agreement is in place with an AV provider)
- Identification of Continuous Improvement opportunities
$70,000- $80,000 a year
Employee Benefits Summary- Discretionary Annual Incentive
- Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans - Family Support:
Maternal & Parental Leaves - Insurance Options:
Auto & Home Insurance, Identity Theft Protection - Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement - Time Off:
Vacation, Time Off, Sick Leave & Holidays - Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing
BACHELOR OF COMPUTER SCIENCE
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