General Manager

General Manager

Reports to:

Regional Manager Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners’ core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:

Positive and professional environment where our brand promise is “Judgement Free Zone”Growth Opportunities: over 90% of our management team started as an entry level team member

Competitive pay
401K Retirement Fund (Annual discretionary employer match up to 6%)Regular involvement in community outreach events

Free employee Black Card Membership

Job Description Summary The main function of the General Manager (GM) position is to manage and control the day-to-day operations of the club according to set policies, procedures, and business practices. This person is responsible for the supervision of the Assistant General Manager, and all front desk customer service, maintenance, and fitness training personnel of the gym and accountable for achieving the desired goals and expectations of the gym.

The position reports directly to the Regional Manager. The GM position is also intended as a means of development, training, preparation, and succession for the Regional Manager position.

Essential Job Functions Actively promote company’s business philosophies, brand promise, core purpose and values;

Oversee the entire operation of the gym according to defined policies and procedures;

Ensure the gym opens and closes promptly for all clubs that are not 24/7 or 24/5;

Ensure the club’s cleanliness and appearance are of the highest quality, fix minor maintenance issues, maintain equipment, and conduct regular inspections;

Oversee all financial aspects of the company including, but not limited to earnings (EBITDA), revenues, expenses, payroll, payroll as % of revenue; and merchandise sales margins;

Oversee member services and track EFT Rates, Close Rates, Tour Rates, Close Rate on Tours, Black Card Sales Rates, Retention Rates, and Fitness Training Rates;

Interview and hire new candidates;

Coach and train employees;

Schedule staff to adequately cover operational needs and possess availability to workdays, evenings, overnight (for 24 hour clubs), weekends, holidays, and fill in for employee absences;

Supervise all staff and maintain knowledge of all position functions within the club;

Calculate employee hours worked and coordinate with payroll;

Manage performance and discipline;

Conduct monthly and annual employee evaluations;

Maintain attendance records and other records required by law;

Conduct employee and member surveys;

Manage purchasing and authorize all expenditures;

Manage all marketing efforts and work with marketing team to plan and places external ads as well as ensuring internal advertising is being conducted;

Oversee and engage in competitive shopping efforts;

Meet and greet potential members and provide them with a tour of the club;

Answer member questions and resolve issues;

Prepare all administrative forms and reports;

Assist and support surrounding clubs on an as-needed basis;

Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members;

Embrace a service culture as an empathetic servant leader;

Strive to be world class, humorous, inspirational, and memorable in every action we take;

Make decisions based on what is best for our team as well as our business;

Believe in and promote the company’s core values, business philosophies, core purpose, and brand promise; and,Perform all other duties as assigned or required.

Education & Experience Bachelor’s Degree in Exercise Science, Kinesiology, Sports Management, Business Administration, or a related discipline preferred;

Certifications from National Academy of Sport Medicine (NASM) or the American Council on Exercise (ACE) preferred;

Prior management experience preferred;

Previous customer service, sales, and/or gym/fitness experience preferred; and,Good understanding of business application programs including Microsoft…