Disaster Case Manager

Overview

DEPARTMENT:
Emergency Disaster Services

POSITION TITLE:

Disaster Case Manager

REPORTS TO:

Cascade Emergency Disaster Services Director

STATUS: TEMPORARY, FULL-TIME / PART-TIME; NON-EXEMPT

PAY: $24/hour

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. We are an equal opportunity employer and operate in the Northwest region of the US, serving people with food to shelter opportunities and more. This role covers various areas within the State of Washington.

This position provides direct case management services to disaster survivors and their families through advocacy, information and referral, crisis intervention services, and recovery services.

Status of employment is determined by contractual obligations and contract funding. Length of employment subject to change.

Case management services are needed in various areas within the State of Washington.

• Conducts thorough needs assessment and develops a recovery plan to address identified disaster-related unmet needs.
• Provides relevant information and effective referrals for clients as part of a comprehensive and mutually agreed upon recovery plan.
• Develops a relationship with client families to provide advocacy and direction to help them reach self-sufficiency.
• Assists the survivor to determine the best course of action for both short- and long-term recovery.
• Develops, implements and monitors recovery plans with disaster survivors and their families to return at a minimum to pre-disaster level of well-being.
• Provides extensive and intensive case management and follow-up services.
• Provides crisis intervention to individuals and families facing emergencies around food, shelter, medical, reconstruction and other needs as presented by client.
• Utilizes knowledge of resources at federal, state, and local levels, as well as government and community resources to make appropriate referrals.
• Mobilizes resources to achieve desired outcomes in accordance with service plan goals.
• Maintains timely input and upkeep of client records.
• Conducts home visits, as necessary.
• Advocates and interacts with other service providers on behalf of participants.
• Ensures complete case files and presents case files to Case Management Supervisor for review.
• Maintains current and accurate documentation of services provided to clients.
• Identifies and connects disaster survivors to resources on local, state, and federal levels.
• Assists clients in applying for and receiving public and private benefits.
• Networks with Long Term Recovery groups and the community to provide referrals and resources to participants.
• Acts as a liaison to internal programs, external collaborations, and funding entities.
• Represents The Salvation Army and its programs at meetings and events in a respectful and positive manner.
• Attends meetings and events as required by the Disaster Services Director.
• Complies with Salvation Army procedural requirements, including the Employee Handbook and safety-related manuals.
• Performs other work-related duties as assigned.

• Bachelor's degree or at least three years of relevant social services case management experience in the social services field.
• Previous disaster experience is a plus.
• Preferably has knowledge of social services and local resources with demonstrated ability to provide referral information to meet individual and family needs.

• Bilingual Spanish/English
• Knowledge of social service delivery systems
• Knowledge of the State of Washington and/or County support resources
• Ability to work with diverse populations and apply cultural competency skills
• Good organizational time-management and communication skills
• Ability to work independently as well as part of a team
• Detail oriented
• Self-motivated and able to work effectively with minimal supervision
• Flexible
• Team player
• Excellent telephone skills
• Ability to work in a fast-paced environment and maintain poise under pressure
• Customer service mindset
• Effective written and oral communication with staff, clients, and the public
• Excellent interpersonal skills with diverse populations
• Commitment to Salvation Army policies and procedures
• Willingness to follow organization guidelines as required
• Proficient in typing, organizing, and filing
• Working knowledge of budgeting and general business protocols
• Must have a valid State of Washington driver’s license, be at least 21 years old, and pass Salvation Army MVR check and in-house driving test
• Must complete and adhere to Protecting the Mission requirements and guidelines protecting minors and vulnerable adults, including the ability to pass a criminal background check
• Ability and willingness to keep information confidential

• Knowledge of Microsoft Office (Word and Excel required; Access, PowerPoint, and Publisher helpful)
• Experience with email software (Lotus Notes helpful)
• Working…