System Operator

Overview

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. We are proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Symbotic is currently seeking a talented Automation System Operator who will be responsible for monitoring the operation of our automated material handling system, coordinating on-site troubleshooting efforts, and escalating complex issues to internal subject matter experts.

• Ensure that safety commitments in compliance with OSHA, Symbotic, and our customers’ processes and procedures are met daily.
• Monitor system performance and the availability of both personnel and automated robotic vehicles.
• Work with the customer to schedule and produce orders and receive inventory.
• Troubleshoot system stoppages and determine the best course of action to maintain system uptime.
• Communicate and troubleshoot software issues with off-site Symbotic software engineers and on-site management team.
• Operate the system via a custom GUI and ensure safe and proper operation.
• Plan daily activities and coordinate system maintenance with maintenance personnel and the Automation Manager based on daily needs of warehouse operations.
• Maintain accurate logs of major events and become the on-site software expert with an excellent understanding of system interrelations and consequences.
• Assess causes of automated robotic vehicle failures, examine log files, take detailed notes, and alert service personnel.
• Assist and train other automation team operators in troubleshooting and repairs as required, consistent with experience and training.
• Communicate with tier support to drive system production.
• Other duties as assigned by leadership.

• Minimum of 3 years in a computer or automation environment desired.
• Ability to direct and guide employees in daily standard work.
• Effective detail-oriented communicator.
• A desire to learn new equipment and assist team members as needed.
• Receptive to critical feedback and recognition.
• Ability to multi-task and perform multiple job functions at once.
• High sense of urgency.
• Must be literate in English (written and verbal).

• There may be steep stairs to climb into the structure.
• You will regularly be near railings that are high off the ground.
• Subject to environmental conditions, with protection from weather; must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.
• If the site location is in construction, proper PPE is required (hard hat, safety vest, steel-toed boots, eyeglasses, ear protection, fall protection).
• Frequent ability to lift items weighing up to 50 lbs and move items up to 80 lbs.
• Stand or walk for up to 10-12 hours and frequently reach with hands and arms.
• Employee may work at heights up to 45 feet and in restrictive areas of 24 inches; duties may include standing, climbing, balancing, stooping, kneeling, crouching, or crawling.
• Must comply with all safety requirements and protocols, including lockout/tagout and fall protection safety protocols.

As the backbone of commerce, the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit