Network Field Technician: Fiber & Cabling Expert

Job Description Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

Due to in‑field support and on‑call requirements, the individual selected for this position will be required to reside within a 60‑minute distance from the Centre, Alabama warehouse located at: 602 E Main Street – Centre, Alabama 35960.

This position can be hired at either a Field Service Technician (requisition ‑29466), Field Service Technician‑Network (requisition ‑29467), or Field Service Technician‑Network Specialist (requisition ‑29468) level depending on the skills and qualifications of the candidate. Different job postings exist for each of these positions. Please reference each job posting for the minimum qualifications required for each role and submit an application for each level that you are both interested and qualified for.

This position is covered under a collective bargaining agreement (CBA). Terms and conditions of employment, including pay, benefits, and work rules, are governed by that agreement.

• Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and/or other TDS products for new and existing customers. Installs, configures, maintains, and repairs PBX, Key Systems, Centrex Systems, business systems, fiber terminals, POTS, ISDN, DSL, T‑1s, and/or DS3s (carriers, paging & wireless). Identifies location of defective cable using various test equipment and repairs buried, aerial, and/or customer cable.
  
  Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required. Locates, identifies, and marks company underground and buried facilities to prevent facilities from being damaged. Keeps orderly log of all locate requests in our exchange area. Performs cable fault acceptance tests on newly constructed facilities.
• Installs, troubleshoots, tests, repairs, and maintains central office equipment including switch, operating software, and/or other auxiliary equipment. Maintains backups to the switch, voicemail, fiber optic terminals, etc. Updates manuals and provides functional support, answering questions about features and functions.
• Provides advanced troubleshooting support techniques and corrections. Responds to 'trouble' dispatches.
• Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc).
• Provides excellent customer service. Proactively educates and sells TDS products and services to customers.
• Performs project management for the installation of systems and performs related functions as requested by the supervisor.

• 2+ years technical telecommunications experience – OR – current/prior military service with honorable discharge.
• 1+ year of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• Must have and maintain a valid driver's license.
• Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.

• Upon hire, must successfully complete customer‑specific requirements, which may include a background check administered by the customer.
• Requires being available for on‑call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed.
• Upon hire, must successfully pass all components of the Safety Course curriculum.
• Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.
• Understanding of telecommunication products and services:
  Inside Wiring/ Cable, Internet/Intranet, Bonding & Grounding, Data…