Customer Support Specialist - Spanish Bilingual

Join Team CARFAX as a Bilingual Customer Support Specialist

CARFAX is a mission‑focused organization dedicated to providing accurate vehicle history information. We are looking for a customer‑service professional who can communicate clearly, solve problems efficiently, and deliver exceptional service to our dealer customers.

Position is based in US, remote with 3 days in office per week.

About CARFAX:
CARFAX, a part of S&P Global Mobility, provides revolutionary vehicle‑history solutions. We perform the most comprehensive and consistent vehicle‑history reports in the world.

• 3 days in office per week (subject to change).
• 4‑day work weeks during summer.
• Winter holiday break.
• Competitive base salary range $36,000–$69,000.
• 401(k) with matching, annual bonus program, and comprehensive benefits.

• Handle inbound calls and emails from dealer customers with professionalism and efficiency, providing accurate information and resolving queries effectively.
• Act as the first point of contact for dealer support, offering solutions to inquiries and escalating complex issues when necessary.
• Assist dealers by guiding them through CARFAX services and tools, ensuring they maximize the benefits of our products.
• Maintain accurate records of customer interactions and transactions by updating information in our systems in a timely manner.
• Work closely with other departments to ensure a seamless experience for dealer customers.
• Gather customer feedback to help improve our services and processes; share insights proactively with the team.

• Fluent in English and Spanish.
• A high school diploma or equivalent.
• Minimum of 2 years experience in a customer service role, preferably in a call center.
• Positive, “can‑do” attitude with proven problem‑solving skills.
• Excellent written and verbal communication skills.
• Proficiency in MS Office (Excel, PowerPoint, Word); familiarity with Salesforce or other CRM is a plus.
• Ability to thrive in a fast‑paced, dynamic environment.
• Collaborative mindset with flexibility to adapt to changing priorities and initiatives.

• Competitive compensation, benefits and generous time‑off policies.
• 4‑day summer work weeks and a winter holiday break.
• 401(k) / DCPP matching.
• Annual bonus program.
• Casual, dog‑friendly, and innovative office spaces.
• Additional benefits available on our benefits page.

Salary Range
The anticipated annual base salary for this position is $36,000 – $69,000, adjusted for location, experience, and qualifications.

CARFAX is an affirmative action/equal opportunity employer. We provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information, or any other status protected by law. We provide reasonable accommodations for qualified individuals with disabilities and maintain a drug‑free workplace. We are a participant in E‑Verify.

CARFAX Canada is an equal opportunity employer; all qualified candidates receive consideration for employment without regard to race, ethnicity, color, religion, sexual orientation, gender identity, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Accommodations may be requested during the recruitment and selection process.