Senior HR Specialist - Shared Services; NAM - Mobility

About the Role:

Grade Level (for internal use):

S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company. For more information, visit

The Senior HR Specialist – Shared Services (NAM) is an individual contributor responsible for delivering high-quality HR Shared Services support for employees in Mexico, with ongoing coordination and support for Canada and the United States.

This role serves as a regional HR operations and employee support control point, ensuring HR transactions, employee inquiries, and employment-related matters are managed accurately, compliantly, and in alignment with global standards and local labor requirements across North America.

The role emphasizes oversight, coordination, triage, documentation quality, and risk management, rather than sole ownership of complex employee relations matters. The specialist partners closely with HR Business Partners, Legal, Payroll, HR Technology, and external vendors to ensure consistent and compliant HR service delivery.

• Ensure accuracy and integrity of HR data in the HRIS (e.g., Workday) for employees in Mexico, Canada, and the U.S.
• Oversee and validate HR lifecycle transactions (hire, change, leave, termination) executed through shared services, payroll teams, or external vendors.
• Act as a regional escalation point for HR operational issues, data discrepancies, and service delivery gaps.
• Partner with HR Technology and Shared Services to resolve root causes and improve data and process quality.
• Support consistent application of HR policies, SOPs, and service standards across North America, with appropriate local interpretation.

• Serve as a senior HR contact for employees and people leaders on HR policies, procedures, and HR system inquiries.
• Triage employee and manager questions to the appropriate resolution path (self-service, shared services execution, HRBP, Legal).
• Provide guidance to managers on performance management processes, leave administration, and employee lifecycle events, aligned to local laws and global frameworks.
• Support onboarding, offboarding, and organizational changes with a clear, compliant, and employee-focused approach.

• Monitor and coordinate employment-related matters, ensuring timely involvement of HR Business Partners and Legal where risks or sensitivities exist.
• Independently manage routine, low-risk employee issues where appropriate; escalates medium- to high-risk matters with relevant context and documentation.
• Ensure employment matters are properly documented, tracked, and closed in accordance with local labor laws and internal governance requirements.
• Proactively surface trends or emerging risks related to employee relations, compliance, or workforce practices.

• Act as a local HR subject-matter resource for Mexico, with working knowledge of how HR practices interface with U.S. and Canadian requirements.
• Coordinate with regional payroll providers and EOR partners (where applicable) to ensure compliant execution of statutory benefits, leaves, and reporting.
• Support cross-border collaboration by translating regional requirements into clear operational guidance for global teams.

• Produce recurring HR reports, including headcount, data quality indicators, inquiry volumes, and service delivery metrics.
• Analyze trends to identify operational risks, compliance gaps, or opportunities for process improvement.
• Contribute to continuous improvement of HR shared services workflows, controls, documentation, and knowledge articles across North America.

Compensation/Benefits Information (US Applicants Only): Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits…