Client Support Engineer – Level 2; MSP Environment

Client Support Engineer – Level 2 (MSP Environment) Centreville, VA Onsite

$60,000 – $70,000 + Performance Incentives

We’re working with a well-established Managed Service Provider (MSP) that has been modernizing IT environments for small and mid-sized businesses across the DMV for over two decades. Due to continued revenue growth, they’re expanding their engineering team and looking for a Client Support Engineer (L2) who wants more than just ticket work—someone who wants visibility, ownership, and a clear growth path.

This is an opportunity for an engineer who enjoys being client-facing, values strong technical fundamentals, and wants to grow into a trusted technical advisor role with real upside tied to performance and impact.

• Act as the primary technical point of contact for assigned clients, owning issues end-to-end
• Provide Tier 2 support across server, desktop, hardware, and onsite environments
• Support and administer Microsoft 365, Google Workspace, SharePoint, Azure, Windows Server, MacOS, and Windows OS
• Deliver hands-on onsite support when required, including troubleshooting, deployments, and escalations
• Translate technical concepts into clear, actionable guidance for non-technical stakeholders and C-level leaders
• Support and implement endpoint security, web filtering, vulnerability scanning, and security tooling
• Assist with disaster recovery solutions, backups, and cloud storage platforms
• Document environments and resolutions clearly, maintaining high MSP standards
• Collaborate with senior engineers and leadership on complex issues and client strategy

• Prior MSP experience is required
• Strong foundation in:
• Desktop & server support
• Microsoft 365 & Google Workspace
• SharePoint administration
• Exposure to security tooling and best practices
• Comfortable working directly with clients and executives
• Strong communication skills and professional presence
• Desire to grow technically and professionally within an MSP

• Base Salary $60,000K–$70,000K
• Performance-based incentives and bonuses tied to contribution, reliability, and client impact
• 401(k) with strong employer match
• Health, dental, and vision insurance
• Paid time off and sick leave
• Cell phone reimbursement
• Free gym membership
• Annual fully paid training and certifications
• Active mentorship program with a clear runway into senior engineering, project work, or specialization

If you’re in an MSP today and feel capped—doing the work but not seeing the upside—this role offers a chance to step into ownership, grow your technical authority, and increase your earning potential in a supportive, well-run environment.