Training Solutions Administrator MMH

Role Purpose

Responsible for coordinating and administering all learning and development programmes, including bursaries, learnerships, internships, and related organisational training initiatives. This role ensures accurate record keeping, efficient processing of applications, and adherence to internal and SETA compliance requirements. It includes supporting grant submissions, monitoring skills spend, maintaining programme documentation, and providing consistent administrative and client service support to learners, stakeholders, and training partners.

Qualification

• Grade 12
• Skills Development Facilitator or similar qualification
• Diploma in Human Resource Management and Practices

Knowledge

• Familiarity with Microsoft Office Suite (Excel, Word, Outlook).
• Familiarity with government regulations and institutional policies.
• Understanding of SETA processes, learnership and internship compliance requirements.
• Knowledge of WSP/ATR reporting cycles, formats, and submission requirements.
• Familiarity with discretionary and mandatory grant criteria and documentation standards.
• Knowledge of skills development legislation and the Skills Development Act.

Skills

• Attention to detail and accuracy in data entry.
• Good communication and interpersonal skills.
• Ability to follow procedures and work systematically.
• Ability to manage multiple learning programme workflows (bursaries, learnerships, internships) simultaneously.
• Strong administrative and document-management skills for SETA audits and verifications.
• Basic data analysis and reconciliation skills for tracking skills spend.
• Stakeholder coordination skills (SETA officials, training providers, internal departments).
• Ability to interpret compliance requirements and ensure accurate submissions.
• Numeracy and mathematical skills.

Experience

• 1 – 3 years of experience in bursary, learnerships and/or internships administration.
• Client service experience.
• Exposure to SETA systems, grant submissions, or audit processes.
• Experience compiling or supporting WSP/ATR submissions.
• Experience capturing or reconciling skills spend or training budgets.

On-the job training

• Training on bursary management system.
• Self-study of all existing bursary policies, guidelines and agreements
• Exposure to internal skills spend tracking and reporting procedures.

• Facilitation of the end-to-end bursary process.
• Review and process bursary applications on the bursary system, including checking for eligibility and verifying required documents.
• Compile access reports for audits and compliance checks as well as daily and monthly reports to management from the Bursary Management System.
• Enhance processes by making recommendations to improve the digital bursary application process.
• Inform bursary holders about the outcome of their applications.
• Collaborate with the ISSF regarding application process.
• Obtain invoice from Finance partner and provide to ISSF at relevant times.
• Collaborate with internal stakeholders:
  Finance department to reconcile all payments linked to bursary scheme & IT in terms of the automated bursary platform.
• Facilitate all queries received from bursars via the Bursary mailbox and/or external learning institutions.
• Facilitate the QA process regarding application documentation received.
• Accurately capture data.
• Set and receive outstanding requirements.
• Facilitate semester 1 payments (50%) and semester 2 payments (50%).
• Review Learner agreement and other bursary related contracts and provide input.
• Engage with bursars in terms of academic results and progress reports.
• Submit compliance documentation (Year-end Results and Statement of Accounts) to INSETA before invoice can be generated.
• Update shared TEAMS folder with INSETA and all compliance documentation.
• Institute claw backs if and where necessary - engage legal team and Head of L&P when necessary.
• Capture monthly bursary and skills spent records on People Soft.
• Administer end-to-end learnership and internship processes, including registration, onboarding documentation, and completion tracking.
• Capture and maintain all learnership, internship, and skills programme records on the relevant internal and SETA systems.
• Facilitate the submission, follow-up, and…