Clerk

Overview

We are looking for a detail-oriented claims clerk with excellent administrative and organisational skills to join our Insurance Administration department.

You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.

• Ensure that all claims received are printed and captured.
• Identify all unknown faxes and follow the correct channels and use all tools and sources available to solve matters.
• Ensure all information is captured 100% correctly, with specific reference to policy numbers.
• Trace policy numbers if not supplied.
• Updating of all files and correspondence.
• Monitor all correspondence sent to clients for accuracy.
• Attend to al telephonic queries from all stakeholders immediately.
• Provide training and assistance to branches regarding ECSS system
• Send emails and call branches for outstanding documentation as soon as possible.
• Report any problems experienced by the branches on ECSS system to ICT.
• Provide correct information orally or in writing to all stakeholders involved.
• Adhere to protocol and apply excellent telephonic and written etiquette.

• Grade 12
• 1-2 Years administration experience.
• Insurance background would be an advantage.

Equity Statement:
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. “Preference will be given to suitably qualified individuals from previously disadvantaged groups in South Africa.”