Backup Platform Administrator; x2

Required Skills & Experience:

Essential:

• Strong administrative experience (minimum 2–3 years preferred)
• Exposure to VEEAM Backup & Replication
• High attention to detail
• Ability to follow structured processes consistently
• Strong reporting and written communication skills
• Comfortable working in a fast-paced IT services environment
• Good time management and ability to prioritise
• Experience in an MSP (Managed Service Provider) environment - ideal
• Experience working with ticketing systems

Personal Attributes, this role requires someone who:

• Is methodical and process-driven
• Has a strong sense of urgency
• Takes ownership and accountability
• Is proactive rather than reactive
• Remains calm under pressure
• Is comfortable working with repetitive but critical operational tasks

Key Responsibilities:

• Monitor daily backup reports across multiple client platforms
• Identify failed backup jobs and investigate basic causes
• Restart failed backup processes according to standard procedures
• Escalate unresolved issues to technical teams
• Maintain accurate reporting logs
• Provide daily/weekly backup status reports to clients
• Ensure all backup tasks are completed within SLA timelines
• Follow strict process and compliance procedures

Information displayed above not limited to advertisement.

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.