Receptionist, Administrative​/Clerical

Position Purpose

As the first point of contact for our stakeholders and clients, you will be instrumental in upholding our professional reputation. Your role is central to ensuring seamless front‑office operations, providing essential administrative support, and overseeing facilities management to maintain an efficient workplace.

• Education:
  • High school diploma or equivalent (required).
  • Certification or diploma in office administration, business management, or a related field (advantageous).

• Previous experience as a receptionist, preferably in healthcare or insurance/medical scheme administration.

• Welcome and assist members, providers, and visitors in a courteous and professional manner.
• Answer, screen, and direct incoming calls promptly.
• Manage reception area to ensure it is tidy and presentable.

• Handle incoming and outgoing correspondence (emails, letters, courier packages).
• Maintain accurate records of member interactions and office activities.
• Schedule appointments and manage meeting room bookings, including preparing materials.
• Maintain and update office records, files, and databases, ensuring accuracy and confidentiality.
• Manage office supplies inventory, ensuring timely replenishment.
• Support HR and administrative tasks, such as onboarding new employees and maintaining staff directories.
• Prepare and distribute memos, reports, and other communications as required.

• Provide ad hoc administrative and clerical support to various departments as needed.
• Handle sensitive information with discretion and maintain confidentiality.
• Professional demeanour and a positive attitude.
• Understanding of office health, safety, and facility management protocols.
• Dependability and initiative to work independently or as part of a team.
• Strong communication and interpersonal skills.
• Strong organization and multitasking abilities.
• Ability to multitask and prioritize effectively.
• Attention to detail and accuracy in data handling.
• Customer service orientation with empathy and patience.
• Proficiency in MS Office (Word, Excel, Outlook), office equipment and medical scheme administration systems.