Business Process Analyst

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of out performance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units.

• Process and data modelling
• Gathers and analyses information from a variety of sources to inform the business process mapping and documentation within the institution
• Translate subject matter expert and stakeholder discussion into process maps and procedures
• Identify and document instances where existing business processes may be streamlined or improved
• Internal and external stakeholder management
• Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders
• Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals
• Communicates relevant information to appropriate recipients following the correct internal processes
• Change Management
• Conducts and/or support change management processes
• Facilitate process workshops in small or large groups
• Conducts and/or support staff doing change management in line with the relevant framework and project management methodologies
• Reporting
• Provides Process Lead with reports on assigned work/deliverables
• Develop, maintain and distribute business process documentation to Process Lead

• Preference shall be given to the certified BPMP or/and Lean Six sigma or/and Analysts, or/and PMP professionals
• Minimum of 2-3 year’s work experience in a business process modelling environment is mandatory
• Experience in Visio/Bizagi/Lucidchart/Sharepoint/D3M or any other modelling software required
• Working knowledge of RPA tools and processes will be beneficial
• In-depth knowledge of the quality tools such as Cause and Effect, Fishbone, Scatter, control charts etc. across DMAIC/ DMADV approaches