Business Operations Manager

In order to be considered the following is required:

• Bachelor’s degree in Business Administration, Management, Finance or a related field (Master’s advantageous)
• Minimum 5 - 7 years’ experience in an operational management or senior administrative role, preferably within a technology business
• Demonstrable experience in reporting, business process improvement and operational leadership
• Strong business operations management experience, ideally within a technology or fast-paced, growth-oriented sector
• Excellent analytical and problem-solving skills with a data-driven approach to decision-making
• Strong financial and commercial acumen with experience in budget management and reporting
• Proven track record in driving process improvements and operational efficiencies
• Exceptional organisational skills with the ability to prioritise competing demands
• Strong leadership and people management capabilities with the ability to inspire and influence cross-functional teams
• Excellent communication and stakeholder management skills
• Proficiency in business management tools, reporting systems and technology platforms

• Oversee daily business operations across departments, ensuring smooth workflow and alignment with strategic objectives
• Design, implement, and improve operational systems, processes and best practices to enhance efficiency and productivity
• Ensure compliance with internal policies, regulatory requirements and industry standards
• Manage relationships with vendors, partners and service providers, ensuring performance and contractual obligations are met

• Develop and deliver detailed monthly, quarterly and annual operational and financial performance reports
• Monitor and analyse key business metrics, identifying trends, risks and opportunities for improvement
• Provide senior leadership with actionable insights to support decision-making
• Implement reporting structures that ensure transparency and accountability across the organisation

• Identify areas of operational inefficiency and develop solutions to improve cost-effectiveness and productivity
• Lead initiatives that standardise workflows, optimise resource allocation and leverage technology to streamline operations
• Champion continuous improvement and embed a culture of operational excellence throughout the business

• Support the leadership team in building and maintaining a high-performing culture
• Provide operational guidance to department heads and staff to ensure alignment with business objectives
• Contribute to workforce planning, training and professional development initiatives to build organisational capability

• Assist the leadership team in executing the business strategy by translating goals into operational plans and measurable outcomes
• Contribute to budgeting, forecasting and financial planning processes
• Act as a key point of contact for operational escalations and problem-solving

The ideal candidate will have a strong background in IT managed services or technology operations, excellent organisational and leadership skills and a proven ability to implement operational best practices within a fast-paced environment. Experience managing cross-functional teams, improving operational processes and driving continuous improvement initiatives will be highly advantageous.

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Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.