Collections Controller - Team Leader

Company and Job Description

Join a dynamic organisation where operational excellence, financial accuracy, and customer service are key drivers of success. Reporting to the Accounts Receivable Manager, you will lead a team responsible for collections, credit control, e-billing, customer ledger management and reporting. This role offers the opportunity to take ownership of the collections function, implement process improvements, drive team performance, and strengthen cash flow management while building strong relationships with both internal and external stakeholders.

• Lead and supervise the Credit Control and E-Billing teams to ensure optimal performance and service delivery.
• Drive collections activities to maximise debt recovery and minimise overdue accounts.
• Oversee billing processes, invoice distribution, credit notes, and month-end statements.
• Manage customer ledger reconciliations and ensure the integrity and accuracy of debtor accounts.
• Review and approve refunds, write-offs, rebates, and account transfers in line with company policies.
• Monitor and maintain e-billing platforms to ensure compliance and efficient invoice processing.
• Produce and analyse debtor reports, collections reports, ageing analyses, and management information.
• Partner with internal stakeholders to resolve account queries and improve collection outcomes.
• Support process improvement initiatives and departmental KPI achievement.

Education:

• Diploma or Certificate in Accounting, Bookkeeping, Credit Management, Finance, or related field
• Credit Management qualification (Part 2 &
  3) advantageous

Experience:

• Minimum 3–5 years' experience within Credit Control, Collections, Accounts Receivable, or Finance Operations.
• Proven experience managing debtor books and collections processes.
• Previous supervisory or team leadership experience within a collections or billing environment.
• Experience with reconciliations, invoicing, month-end processes, and financial reporting.
• Exposure to legal, professional services, or high-volume collections environments will be advantageous.

Skills &

Competencies:

• Strong collections, negotiation, and debt recovery skills.
• Sound understanding of debtor management and credit control principles.
• Excellent reconciliation and ledger management abilities.
• Advanced Microsoft Excel skills.
• Experience working with e-billing platforms and financial systems.
• Strong leadership, coaching, and team management capabilities.
• Excellent communication and stakeholder engagement skills.
• Ability to work under pressure while meeting strict deadlines.
• High levels of integrity, accountability, and attention to detail.