Compliance Officer: Market Conduct MMH

Role Purpose

The Regulatory Compliance Officer (Market Conduct) plays a key role in ensuring the organisation operates within regulatory requirements while supporting sustainable business growth. Acting as a trusted strategic partner and advisor, the role embeds compliance into business decision-making, product design, and operational practices. The role requires a strong understanding of regulatory frameworks combined with the ability to interpret and apply these within the context of the organisation’s business model.

It also contributes to a technology‑enabled, data‑driven compliance environment, leveraging digital tools, analytics, and AI to enhance compliance effectiveness, monitoring, and reporting. The purpose of this role is to implement, maintain, and continuously improve compliance practices across assigned legislation, licences, and legal entities. Operating as part of the independent second‑line assurance function, the role provides structured compliance monitoring, advisory support, breach management, and regulatory reporting.

The role is responsible for ensuring regulatory requirements are embedded in a manner that is practical, proportionate, and aligned to business strategy, while proactively identifying and mitigating regulatory risks. The incumbent also contributes to the ongoing evolution of compliance through innovation, continuous learning, and the adoption of modern compliance technologies.

• Matric (required)
• Relevant tertiary qualification in Law, Compliance, Risk Management, Finance, or Business (required)
• Compliance‑related certifications or professional training (advantageous / required depending on context)
• Approval by the FSCA as a Compliance Officer (required)
• 5–8 years’ regulatory compliance experience within financial services or a regulated environment (required)
• Demonstrated experience in business partnering or advisory roles within compliance (required)
• Experience in compliance monitoring, breach management, and regulatory reporting (required)
• Strong understanding of market conduct regulations and applicable legislation (e.g., FAIS, CISCA, POPIA, PFA)
• Exposure to or experience in leveraging technology, data, and AI to enhance compliance effectiveness (advantageous)
• Experience in compliance frameworks, risk assessment, and control evaluation
• Ability to influence and engage stakeholders across all levels
• Proficiency in compliance systems, reporting tools, and dashboards

• Act as a trusted regulatory business partner to operational, product, distribution, and support teams, providing practical, solution‑oriented compliance advice aligned to commercial objectives.
• Embed regulatory requirements into day‑to‑day business processes, supporting the design of compliant products, services, customer journeys, and operational models.
• Proactively identify regulatory risks, control weaknesses, and conduct risks, and work collaboratively with the business to design sustainable remediation actions.
• Support fair customer outcomes through early engagement, regulatory insight, and challenge where business practices may expose customers or the organisation to regulatory harm.
• Participate in business change initiatives, projects, and forums to ensure regulatory considerations are addressed upfront rather than retrospectively.
• Implement, maintain, and continuously enhance compliance processes and controls for assigned regulatory frameworks, licences, and legal entities (e.g., FAIS, CISCA, PFA, LTI, POPIA).
• Maintain and regularly review the Compliance Requirement Universe, ensuring regulatory obligations are accurately captured, interpreted, and mapped to business controls.
• Contribute to the development, execution, and refinement of risk‑based Compliance Monitoring Plans.
• Identify, document, analyse, and track compliance breaches, ensuring appropriate escalation, root‑cause analysis, and remediation support in partnership with the business.
• Prepare clear, accurate, and value‑adding compliance reports for management, governance committees, and assurance stakeholders.
• Support regulatory submissions, statutory applications, inspections, thematic reviews, and audit…