Operations Manager

Job Advert Summary

Hello Group is seeking to appoint a dedicated Operations Manager who plays a key role in ensuring the smooth and effective functioning of the organisation’s core business operations across multiple regions. This role is responsible for managing daily operations, driving process efficiency, overseeing compliance and risk management, and supporting strategic execution. The Operations Manager will work closely with internal departments, regional teams, service providers, and senior leadership to optimise workflows, align operational goals with business objectives, and ensure consistent service delivery.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What
Hello Group
Offers

• Onsite Barista – Because life’s too short for bad coffee!
• Exciting Team Events – Work hard, play harder!
• Team building Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
• A Top-Notch Office Space – Where inspiration meets innovation.

Our entities:

• Hello Paisa – Secure and affordable international money transfers & digital banking solutions.
• Hello Pay – Empowering individuals with financial solutions tailored to their needs.
• Q-Mart – Leading the way in wholesale and distribution for mobile and financial products.

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Minimum of 5 years’ experience in an operations, general management, or process improvement role.
• Experience managing cross-functional teams and multi-country operations strongly preferred.

• Financial Oversight & Cost Management
• Work closely with the Finance team to support budgeting, forecasting, and cost tracking.
• Monitor operational expenditure and ensure cost discipline within teams.
• Analyse financial and operational data to guide resource allocation decisions.
• Ensure financial controls are implemented and adhered to across operational activities.
• Contribute to monthly reporting by providing variance analysis and operational context to financial performance.

• Operational Oversight & Coordination
• Lead and manage daily operational functions across departments and regions (South Africa, Zimbabwe, Malawi).
• Develop and maintain operational frameworks, standard operating procedures, and service level agreements.
• Monitor key performance indicators (KPIs) to ensure service efficiency and operational effectiveness.
• Ensure alignment between internal teams (e.g. finance, compliance, tech) for seamless execution.
• Manage vendor relationships and oversee contract adherence and performance.

• Process Optimisation & Efficiency
• Identify, analyse, and resolve inefficiencies in business processes.
• Implement systems and tools that enhance productivity and service delivery.
• Lead cross-functional projects to streamline workflows and reduce costs.
• Promote a culture of continuous improvement and operational excellence.
• Ensure business continuity through robust planning and execution strategies.

• Risk Management & Compliance
• Ensure operational compliance with internal policies, industry standards, and regional regulations.
• Partner with Compliance, Legal, and Finance teams to manage risk exposure.
• Maintain operational controls that prevent fraud, service disruptions, and data breaches.
• Stay informed of regulatory and operational changes affecting the business in each region.
• Support internal and external audits and ensure timely resolution of findings.

• Strategic Execution & Business Support
• Translate strategic objectives into operational plans and execution roadmaps.
• Provide operational insights and recommendations to senior leadership.
• Support expansion efforts, product launches, or market entries from an operational standpoint.
• Conduct scenario planning and assess operational readiness for new initiatives.
• Collaborate with leadership to develop and monitor operational budgets.

• Team Leadership & Performance Management
• Lead, coach, and support operational staff across business units and regions.
• Foster a high-performance culture with clear accountability and continuous feedback.
• Monitor team output, capacity, and resource utilisation.
• Develop training and succession plans to build operational bench strength.
• Promote collaboration, knowledge sharing, and best practices.