Debriefing Manager - Transport

Purpose of the Job

To manage, maintain, and optimize all vehicle-installed systems and related operational processes, ensuring accurate data flow, compliant driver behaviour, and effective coordination between technical, administrative, and operational teams. The role also drives continuous improvement initiatives that enhance efficiency, productivity, and operational reliability.

Fleet System Operations

• Manage the day-to-day operation, performance, and accuracy of all systems installed in company vehicles.
• Maintain full control of system configurations, ensuring all vehicles operate on correct and updated settings.
• Monitor system outputs and data quality, identifying inconsistencies and driving corrective action.

Cost and Administration Control

• Review, verify, and approve monthly system-related costs in partnership with the Admin Manager.
• Maintain accurate records of system usage, installations, faults, and cost allocations.

Service Provider & Issue Management

• Track, escalates, and resolve system-related issues with internal teams and external service providers.
• Ensure quick turnaround on unresolved faults to minimise operational downtime.

Installations and Deployment

• Coordinate and schedule new system installations across the fleet.
• Ensure installation standards and timelines are met and documented.

Driver Performance Monitoring

• Compile, analyse, and distribute exception reports related to driving behaviour, highlighting compliance and non-compliance.
• Conduct corrective discussions, coaching, and disciplinary action for drivers when required.

Accident & Insurance Information Management

• Oversee the accurate collection, management, and reporting of all accident-related information.
• Coordinate documentation for insurance claims to ensure timely processing and closure.

Training and Development

• Manage and support driver training programmes in partnership with the People Specialist.
• Track training completion and ensure drivers meet operational competency standards.

Debriefing Process Management

• Oversee staff responsible for capturing, processing, and maintaining information used in the debriefing process.
• Ensure procedures are followed consistently and that outcomes are accurately recorded.

Innovation, Efficiency & Continuous Improvement

• Proactively identify opportunities to streamline operations, reduce waste, and enhance system efficiency.
• Introduce new ideas, tools, and processes that improve data accuracy, operational performance, or workflow automation.
• Lead small-scale improvement projects and collaborate with cross-functional teams to implement innovative operational practices.
• Stay informed on best practices, technology updates, and process innovations relevant to fleet systems and operational excellence.

General Operational Support

• Provide cross-functional operational support as needed to ensure workflow continuity and business efficiency.

• The minimum requirement is grade 12
• A tertiary qualification with Logistics/ Commercial/ Management subjects will be an advantage.

• A successful track record at management level in an operations/ distribution position is essential. This responsibility should include systems management and involvement with the expense management process.

• Thorough working knowledge of the tracking system as well as disciplinary
  procedures.
• Good interpersonal skills at management and staff level.
• Computer literacy: A good level of Computer literacy is essential in word and excel