Field Application Engineer

Requirements

• Grade 12
• A recognized technical qualification, preferably in the field of Mechatronics
• 1-3 years’ experience in Technical Sales is advantageous
• Strong technical acumen and the ability to understand and communicate complex technical information

• Field Application and Customer Support
• Deliver comprehensive field application support to existing and potential customers
• Conduct regular customer visits to maintain relationships and identify new business opportunities
• Act as a brand ambassador for Hiconnex, representing the company’s full product and service portfolio
• Provide interconnect solutions and technical recommendations tailored to customer requirements
• Support the growth and maintenance of the customer database
• Contribute to improving turnover, market share, business visibility, customer service, and response times
• Product and Technical Ownership
• Attain full familiarity and technical understanding of Hiconnex products
• Take ownership of product performance, updates, and market application
• Collaborate closely with Internal Sales, Administration, Stores, Accounts, and Management teams to ensure seamless customer support
• Provide internal technical assistance and training where required
• Customer, Supplier, and Market Engagement
• Develop and maintain strong relationships with customers, suppliers, and industry stakeholders
• Assist in marketing activities, events, and promotional initiatives as needed
• Actively provide market intelligence and feedback to management to support continuous improvement and innovation
• Foster key partnerships with current and potential suppliers to enhance collaboration and expand opportunities
• Business Development and Expansion
• Identify and pursue targeted business development opportunities to achieve defined results
• Contribute to Hiconnex strategic expansion into new markets and regions for greater efficiency and growth potential

• Self-motivated
• Customer focused
• Detailed-oriented approach to tasks
• Problem-solving aptitude
• Team collaboration and individual initiative

• Strong understanding of the technical aspects of the products and services being sold
• Ability to explain complex technical concepts in simple terms
• Proficiency with CRM software and sales tools
• Familiarity with relevant industry standards and protocols
• Proficient in relevant software and tools related to RF engineering
• Demonstrated ability to influence and persuade customers
• Experience in creating and delivering technical presentation
• Skills in responding to RFPs and preparing proposals
• Excellent verbal and written communication skills
• Strong interpersonal skills to build and maintain relationships with clients and team members
• Excellent soft skills (Negotiation and co-ordination)
• Time management and planning
• Ability to manage multiple projects and deadlines

• Willingness to stay updated with the latest industry trends and technologies
• Flexibility to adapt to changing market conditions and customer requirements
• Maintain a solid understanding of stores and logistics operations, including:
• Receiving, warehousing, and distribution activities
• Booking, picking, and reporting of stock discrepancies
• Building and assembly of product kits
• Support the implementation and enforcement of operational programs, policies, and procedures to ensure efficiency and compliance
• Undertake any other reasonable duties or tasks as assigned by management or supervisory personnel