Call Centre Agent​/Advisor; Insurance and Financial

Call Centre Agent/ Advisor (Insurance and Financial)

Location:

Irene, Centurion

Salary: R4000 to R6000 + incentives

Our client in the Insurance and Financial industry is looking for a Call Centre Agent/ Advisor to contribute towards the organizational growth by applying the most effective selling techniques.

• Telephonic interaction with product providers, administration staff & clients.
• Concise e‑mail communication to current client base, potential clients and administration staff.
• Formal report interpretation and reporting to Call Centre Team Leader/Line Manager.
• Advising potential clients (telephonically and or electronically) on all products as per product base and per FAIS requirements.
• Administration process of completing necessary documentation with potential clients.
• Follow‑up on outstanding information & documentation on all applications for all product suppliers.
• Follow‑up on all feedback received.
• Assisting in all queries received.
• All after sale service to clients.
• Office hours as contracted or as required by the company.
• Submitting documents for processing. o All product benefit confirmation.
• Maintain records as per office/FAIS requirement
• General Sales and Referral Duties.

• Sales tactics/principles
• FSB structure and FAIS Act
• Computer skills (MS Office, Excel & Outlook)
• RE 5
• Matric
• Business Training
• Continuous professional development prescribed by the FSCA
• Sales experience
• Understanding of Financial Industry

Send your CV and latest pay slip to

ATriple

A Recruitment and Temps