Account Manager - IT​/Public Sector

Qualifications

• Matric or equivalent NQF Level Qualification
• Sales Certificate Experience (Advantageous)
• 3–5 years sales experience in the public sector environment
• ICT industry related experience
• B2B and B2C experience
• Technically astute with the ICT industry product landscape
• Basic understanding of the ICT industry and public sectors
• Sales core competencies such as negotiation and dialogue skills
• Experience in the sales journey discussions and tailoring approaches to specific clients
• Ability to close deals / selling skills
• Ability to resolve complex scenarios
• Ability to understand and build relationship with customers
• Updating of pipeline
• Product knowledge
• Ability to communicate information clearly and concisely to the customer and business
• Maintaining and building customer, industry and stakeholder relationships

• Problem solving
• Analytical thinking
• Client focused
• Client presentable, communication, presentation skills
• Creativity and innovation
• Interactive communication face to face and online
• Networking skills
• Organisational awareness
• Negotiation skills
• People skills
• MS Office

• Ensure additional growth in the customer through cross‑selling and upselling opportunities across the company’s product stack
• Source new business and increase sales opportunities of all
• Maintain and manage the customer base ensuring that requests are managed and handled, new proposals submitted and tender opportunities managed
• Ensure sales targets / individual revenue figures are met on a monthly and quarterly basis

• Manage all assigned accounts and customer relationships as the interlink with the customer
• Ensure relationships are strong with key senior stakeholders
• Relationship management through ensuring customer site visits and regional manager interlocks are done frequently to ensure continuous engagement
• Customer campaign management in a B2C environment
• Continuous opportunity engagement and customer escalation management
• Ensure regular face‑to‑face engagements to maintain the account
• Manage commercial negotiations with the customer (increases and any decline in pricing adjustments) and as well as any new customer commercial requirements
• Generic customer administrative accountabilities

• Maintain existing business through daily engagement with existing clients to remain abreast of their requirements and movements in the account

• Stay abreast of emerging technologies and solutions within the industry
• Work closely with product team, helpdesk, technical and project management staff to ensure customer satisfaction and problem resolution (this includes being the point of contact for clients and managing escalations between all relevant parties)
• Attendance and networking at work and customer events
• Lead generation, pipeline reporting and customer financial management