Client Care Advisor

OUTsurance has been propelling the South African insurance industry forward for the last 28 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to outstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of ‘fun’, this could be the career opportunity you’ve been looking for.

• OUTsurance has been voted Top Employer South Africa since 2022. Our people vision is to be a great company to work for where you always get something OUT.

• A winning, fun and inclusive company culture that embraces diversity.
• Great Rewards and Recognition programs.
• Benefits (Medical Aid, Pension fund, Group life and Disability benefits) Growth opportunities (we hire talent, train skill and promote values driven leaders from within)
• Wi‑Fi on campus and Emergency Panic‑Assist through the OUTsurance app.
• Employee wellness programs:
  Free Counselling, Legal Advice and Financial Coaching for you and your members of household.
• A chance to give back (Staff Helping SA OUT volunteer program) and much more.
• Casual Dress Code.
• Central office location with shuttles to and from the Gautrain station and Centurion Taxi Rank.
• Onsite Clinic, Canteen, Carwash, Barber, Beauty Salon and Sports facilities.
• Day care centre during public school holidays.
• Maternity Expressing Rooms.
• Prayer Rooms.

Upsell existing client as well as service incoming calls from existing clients within the Client Care Department of OUTsurance, where the role will entail upselling and client service actions. The role requires high attention to detail and great execution in handling client queries or complaints in a professional, efficient, and competent manner.

• Minimum Matric qualification or equivalent qualification.
• FAIS accreditation is essential (RE and Full Qualification) for applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE5) completed.

• Extensive Sales and Customer service experience is essential.
• Previous call centre experience - preferably in a client centric or sales environment.
• Responsible to up‑sell existing policies.
• Extensive sales experience is essential.
• Previous call centre experience - preferably in a sales or retention environment.
• Resilience.
• Sales and/or Client service oriented.
• Attention to detail/Quality oriented.
• Deadline and results oriented/Work standards.
• Initiative.
• Enthusiastic and passionate about the job and the company.
• Effective at planning and organisation/Work management.
• Teamwork/Collaboration.
• Judgment/Problem solving.
• Adaptability.
• Integrity.
• Tolerance for stress.
• Ambitious.
• Highly Motivated.
• Driven.
• Customer service enthusiasts.
• An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

• Selling skills.
• Interpersonal and communication skills.
• Extensive sales experience is essential.
• Previous call centre experience - preferably in a sales or retention environment.
• Negotiations.
• Keyboard skills.
• Administration skills.
• Influencing.
• Practical learning.

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.