2093 - Account Manager

Position Overview

Ctrack is looking for a results-driven and high-performing Account Manager to join our Sales team. The main purpose of this position is to manage the relationships and interactions with allocated accounts in a manner that promotes an excellent customer experience. You will be responsible for effective account administration, driving customer retention, and achieving sales revenue growth in line with your allocated targets and Ctrack's solutions stack.

Position Overview

Ctrack is looking for a results-driven and high-performing Account Manager to join our Sales team. The main purpose of this position is to manage the relationships and interactions with allocated accounts in a manner that promotes an excellent customer experience. You will be responsible for effective account administration, driving customer retention, and achieving sales revenue growth in line with your allocated targets and Ctrack's solutions stack.

• Portfolio Growth & Gross Profit
• Target Achievement:
  Ensure that business targets are achieved or exceeded by managing customer EOTs and implementing solutions stack selling principles within your allocated customer base.
• Pipeline Accuracy:
  Ensure opportunities entered into the Ctrack pipeline are accurate, managed weekly regarding days in the pipeline, and backed by consistent customer engagement to ensure quick deal closures.
• Wallet Sharing Strategy:
  Showcase available modules to customers and apply them in a wallet-sharing strategy aligned with target expectations.
• Upselling & Cross-Selling:
  Understand client needs and objectives to identify opportunities to upsell or cross-sell additional products and services.
• Strategic Account Plans:
  Create and execute strategic account plans to achieve sales targets and maximize revenue growth.
• Internal
  
  Collaboration:
  
  Collaborate with internal teams—including marketing, product development, and customer support—to ensure client satisfaction and drive business success.
• Customer Satisfaction & Retention
• Call Cycle Adherence:
  Ensure a quality value proposition-focused call cycle of 90% is driven and adhered to in line with Ctrack strategy.
• Relationship Management:
  Develop and maintain strong relationships with existing clients, serving as their primary point of contact for all sales-related inquiries and activities.
• Solutions Expertise:
  Ensure you are fully trained and comfortable with the entire Ctrack solutions stack.
• Value Addition:
  Ensure additional services are tabled, approved, and implemented in line with Ctrack's 'add more value' principles.
• CSI Threshold:
  Ensure your Customer Service Index (CSI) score remains above the 90% threshold.
• Zero-Churn Culture:
  Ensure preventable churn within your customer base is measured and managed in line with a zero-churn culture.
• Business Reviews:
  Conduct regular business reviews with clients to assess performance, address concerns, and identify areas for improvement.
• General Responsibilities
• Market Awareness:
  Stay informed about industry trends, competitor activities, and market opportunities to identify potential leads and develop effective sales strategies.
• CRM Utilization:
  Utilize CRM software to track sales activities, manage pipelines, and generate reports for management review.
• Networking:
  Represent the business at industry events, conferences, and trade shows to network with potential clients and promote our products and services.

• Behavioural Competencies

• Communication Skills (Level
  4):
  Clear and effective verbal and written communication; active listening to understand client concerns and articulate value propositions.
• Strategic Thinking (Level
  3):
  Strategic mindset to identify growth opportunities, analyze market trends, and develop strategic account plans.
• Problem Solving & Analysis (Level
  3):
  Strong analytical skills to troubleshoot, resolve customer concerns promptly, and adapt to changing circumstances.
• Team Collaboration (Level
  3):
  Ability to collaborate effectively with internal cross-functional teams and share best practices.
• Time Management (Level
  4):
  Excellent organizational skills to manage multiple accounts and prioritize…