Infrastructure Technician

As an Infrastructure Technician at Level-7 Internet, you will be responsible for installing, maintaining and supporting the infrastructure that powers our network. From customer installations and fibre deployments to tower work and high-site maintenance, you'll play a key role in delivering reliable connectivity and ensuring our network operates at peak performance. This role requires strong technical aptitude, a commitment to safety, attention to detail and the ability to work confidently in both field and high-risk environments while following company procedures and industry standards.

If you enjoy hands-on technical work, solving real-world challenges and working on diverse infrastructure projects, this is your opportunity to build a rewarding career in the ISP industry with a supportive and dynamic team.

• Customer Equipment Installation
  - Install customer equipment including wireless antennas, routers, network cabling, power cabling, masts and mounting brackets.
  
  - Ensure all installations comply with company standards, safety requirements and customer expectations.
  
  - Test and verify equipment functionality before handover.
• Equipment Configuration
  - Configure and commission routers, switches and wireless equipment.
  
  - Verify correct integration with existing network infrastructure.
  
  - Perform testing and optimisation to ensure reliable service delivery.
• High-Site Installations & Tower Work
  - Install, upgrade and maintain wireless equipment at towers, rooftops and other elevated structures.
  
  - Perform tower work safely using approved climbing equipment and procedures.
  
  - Comply with Occupational Health and Safety regulations and Working at Heights requirements.
  
  - Assist with emergency repairs and maintenance at remote infrastructure sites.
• Fibre Installations & Maintenance
  - Install, maintain and test fibre optic infrastructure.
  
  - Perform fibre blowing, splicing and termination.
  
  - Identify, diagnose and repair fibre faults.
  
  - Conduct fibre testing using appropriate test equipment to ensure network integrity.
• Infrastructure Maintenance & Network Support
  - Perform preventative maintenance and inspections on company infrastructure and high sites.
  
  - Monitor infrastructure health using tools such as Zabbix and respond to alerts where required.
  
  - Troubleshoot infrastructure faults and assist in restoring services.
  
  - Support internal technical teams with infrastructure-related issues.
• Projects & Operational Support
  - Assist with infrastructure upgrades, network expansions and special projects.
  
  - Support solar installations, building maintenance and other operational initiatives as required.
  
  - Collaborate with other departments to ensure efficient project delivery and operational continuity.
• Documentation & Compliance
  - Complete installation reports, maintenance records and job documentation accurately.
  
  - Maintain company equipment, tools and vehicles in good working order.
  
  - Ensure compliance with company policies, standard operating procedures and safety regulations at all times.
  
  - Promote a culture of teamwork, professionalism and continuous improvement.

• Grade 12 (Matric) or equivalent
• 2–5 years’ experience in ISP, telecommunications, or network infrastructure environments
• Strong hands-on experience with wireless, fibre optic, and network equipment installations
• Competent in configuring routers, switches, and wireless networking equipment
• Experience working on high-sites, towers, and remote infrastructure locations
• Solid understanding and proven experience with fibre splicing, testing, and fault troubleshooting
• Familiarity with network monitoring tools (e.g. Zabbix) and basic IP networking principles
• Strong problem-solving skills with the ability to manage complex field issues
• Knowledge of OHSA regulations and commitment to strict safety compliance
• Valid driver’s licence and willingness to travel to sites as required
• Strong communication, accountability, and teamwork skills