Customer Service Representative

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Full Time – Ceres, CA, US

7 days ago – Requisition

Salary Range: $19.05 to $21.23 hourly

FLSA Status:
Non-Exempt

Shift: 1

Employment Category:
Full-Time Regular

Onsite Position

Job Statement: Process Classic Wines of California orders from customers and sales staff. Ensure correct delivery and invoicing of orders. Prepare sales reports as required.

• Answer incoming phone calls in a timely fashion and interact with customers and sales staff in an efficient and courteous manner at all times.
• Enter customer orders accurately. Assist customers with product recommendations as necessary during the order process.
• Monitor High Jump interface to ensure that handheld sales staff orders are transmitting into IFS system accurately.
• Communicate with customers and the sales force to ensure order accuracy and investigate any discrepancies. Provide documentation when required.
• Schedule and coordinate logistics for chain customer case good orders.
• Process customer RMA paperwork and ensure compliance with ABC laws and regulations regarding the return of product.
• Communicate with A/R Department, customers and sales staff as necessary to reschedule credit blocked customer deliveries.
• Communicate with warehouse and/or delivery drivers regarding delivery discrepancies and perform daily audit of previous day's delivery issues.
• Prepare daily, weekly and monthly reports for sales staff and Finance Dept. as required.
• Prepare and send depletions reports to sales staff and suppliers.
• Special projects as assigned.

Education/

Experience:

Customer service experience 2‑3 years

Knowledge, Skills, and Abilities:

• Microsoft Office including Word and Excel
• Communicate professionally with a variety of employees, customers, and owners on a daily basis.
• Multi‑task in a fast‑paced environment.

Physical Requirements: Sit for an extensive period of time. Able to lift 50 lbs. frequently.

• Side shield safety glasses, safety vest, head/ear protection and proper footwear when in production facility

• Medical
• Vision
• Life and AD&D
• Voluntary life and AD&D
• Group Short‑Term Disability
• Group Long‑Term Disability
• Voluntary Critical Illness
• Voluntary Accident & Injury
• Flexible Spending Accounts
• Employee Assistance Program
• 401K
• Paid time off

Bronco Wine Company is dedicated to fostering a diverse and inclusive workplace and takes pride in being an equal opportunity employer. All qualified candidates will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, genetic information, or any other characteristic safeguarded by law. We are committed to cultivating an environment where every individual feels valued, respected, and empowered to reach their full potential.

Reasonable Accommodations: We will provide reasonable accommodation to assist individuals with disabilities in performing essential job functions. If you wish to apply for a position at Bronco Wine Company and require special assistance during the application process, or if you believe you do not meet the necessary qualifications for a posted position due to a protected disability and would like to discuss potential accommodations, please reach out to our Human Resources at  for further assistance or guidance.