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Customer Experience QA Lead
Job in
Cerritos, Los Angeles County, California, 90703, USA
Listed on 2026-06-18
Listing for:
Revolve Group
Full Time
position Listed on 2026-06-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
A leading fashion retailer based in Cerritos, California, seeks a Customer Service QA Lead to enhance agent interactions and improve customer experience. The ideal candidate will oversee communication standards, provide performance feedback to agents, and identify training needs. Applicants should have at least 2 years in customer service and a High School Diploma. Experience in a retail environment and knowledge of the company's policies will be an advantage.
The role offers a dynamic environment where no two days are the same.
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