Customer Service Representative

Job Summary

We are seeking a detail‑oriented Customer Service Representative for a direct hire opportunity in Cerritos, CA with a manufacturing organization. This role is ideal for a customer‑focused professional who enjoys coordinating orders, communicating with clients, and working closely with production, inventory, warehouse, and shipping teams to keep orders moving accurately and on time.

As a Manufacturing Customer Service Representative, you will serve as a key connection between customers and internal operations. You will use Sage 100 to manage order entry, verify inventory availability, track work‑in‑progress, provide lead times, and help ensure a smooth customer experience from quote through final shipment. This is a strong opportunity for someone who values stability, teamwork, supportive leadership, and the ability to make a direct impact on customer satisfaction and operational success.

The environment is fast‑paced, collaborative, and well‑suited for a proactive professional who takes ownership, communicates clearly, and enjoys solving problems.

• Accurately enter, update, and maintain sales orders, change orders, quotes, and customer information in Sage 100.
• Coordinate with production, supply chain, warehouse, and shipping teams to track order status, confirm inventory, and support on‑time delivery.
• Serve as the main point of contact for customer inquiries related to product details, pricing, delivery dates, order status, and shipment updates.
• Research and resolve customer concerns, order discrepancies, delivery issues, and production delays with urgency and professionalism.
• Prepare shipping documentation, coordinate freight details, and process invoices accurately within the ERP system.
• Monitor order life cycles from quote to shipment while maintaining accurate records and clear communication with internal and external stakeholders.

• Salary range: $45,000 to $50,000 per year.
• Job type:
  Direct hire.
• Location:
  
  Cerritos, CA.

Equal Opportunity Employer / Disabled / Protected Veterans. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.