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Customer Service Rep Customer Success Management

Customer Service QA Lead - Elevate Agent Excellence

Job in Cerritos, Los Angeles County, California, 90703, USA
Listing for: REVOLVE
Full Time position
Listed on 2026-07-22
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Management
Salary/Wage Range or Industry Benchmark: 50000 - 70000 USD Yearly USD 50000.00 70000.00 YEAR
Job Description & How to Apply Below
A leading e-commerce company is seeking a Customer Service QA Lead based in California to oversee and enhance agent interactions to improve customer experience. The position requires 2+ years in customer service, with responsibilities such as reviewing communications and providing feedback to agents. The ideal candidate should possess strong communication skills and be experienced in high-volume call centers. Knowledge of company policies and quality assurance practices will be beneficial.
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