Office Support and Bilingual Spanish

We are seeking a professional and customer-focused Office Support / Customer Care Representative who is fluent in both English and Spanish
. This role is responsible for providing exceptional customer service, supporting daily office operations, and assisting Spanish‑speaking customers with inquiries, scheduling, and issue resolution. The ideal candidate is organized, detail‑oriented, and committed to delivering a positive customer experience.

• Answer incoming phone calls, emails, and messages in English and Spanish.
• Assist customers with questions, concerns, orders, appointments, and service requests.
• Resolve customer issues professionally and escalate complex matters when necessary.
• Maintain accurate customer records and update information in company systems.
• Follow up with customers to ensure satisfaction and issue resolution.

• Perform general administrative and clerical duties.
• Manage scheduling, calendars, and appointment coordination.
• Prepare and maintain reports, correspondence, and office documents.
• File, scan, and organize records and documents.
• Assist with data entry and database maintenance.
• Support team members with administrative tasks as needed.

• Translate verbal and written communications between English and Spanish when required.
• Provide support to Spanish‑speaking customers, clients, and visitors.
• Ensure clear and professional communication in both languages.

• High school diploma or equivalent required; associate degree preferred.
• Previous experience in customer service, receptionist, administrative assistant, or office support roles preferred.
• Fluent in both English and Spanish (spoken and written).
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other office software.
• Ability to multitask and work in a fast‑paced environment.
• Professional demeanor and positive attitude.

• Experience with CRM or customer management systems.
• Strong problem‑solving and conflict‑resolution skills.
• Attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information.

We are seeking a professional and customer‑focused Office Support / Customer Care Representative who is fluent in both English and Spanish. This role is responsible for providing exceptional customer service, supporting daily office operations, and assisting Spanish‑speaking customers with inquiries, scheduling, and issue resolution. The ideal candidate is organized, detail‑oriented, and committed to delivering a positive customer experience.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.