Customer Service Representative Cerritos, California | Robert Half
Job in
Cerritos, Los Angeles County, California, 90703, USA
Listed on 2026-09-27
Listing for:
Robert Half
Full Time
position Listed on 2026-09-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Customer Service Representative
We are looking for a Customer Service Representative to join a team in Cerritos, California in a contract-to-permanent opportunity. This role focuses on delivering responsive support to customers through phone and email while ensuring orders, appointments, and records are handled accurately. The ideal candidate is organized, detail-oriented, and comfortable managing a high volume of inquiries in a fast-paced service environment.
Responsibilities:
- Respond to incoming customer calls and emails with timely, courteous, and solution-focused service.
- Support both inbound and outbound communication to assist customers, follow up on requests, and provide updates.
- Enter customer orders and service details accurately into internal systems while maintaining complete records.
- Coordinate and schedule appointments based on customer needs and business availability.
- Welcome and assist visitors in the showroom, providing information and directing inquiries appropriately.
- Perform data entry tasks with a high level of accuracy to keep customer and order information current.
- Use Microsoft Word and Excel to document activity, track information, and prepare basic reports.
- Work collaboratively with internal teams to resolve issues and ensure a smooth customer experience.
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