Field Systems Administrator Desktop Support

Field Systems Admin - Desktop Support Orange County Full-Time/Remote/On-Site PLEASE DO NOT APPLY if you do not live within travel distance of the named geographic area. We are looking for a motivated and hands‑on Field Systems Administrator to join our team. This role is a great fit for someone with a managed service provider (MSP) background who thrives in a fast‑paced, client‑facing environment.

You will be working directly at client sites as needed, resolving end‑user issues, maintaining systems and network infrastructure, and serving as the face of IT support for our customers. This is not a purely remote or help‑desk position — you must be comfortable driving to client locations, working independently, and handling a wide variety of technical situations with professionalism and confidence.

Company vehicle will be provided.

• Desktop & End‑User Support
  • Provide hands‑on desktop, laptop, and peripheral support for Windows and macOS environments
  • Troubleshoot hardware failures, OS issues, application errors, and user account problems
  • Perform workstation imaging, setup, and deployment for new hires and replacements
  • Manage and resolve tickets through a PSA/ticketing system (e.g., Autotask)
  • Assist with Office 365 / Microsoft 365 administration, including email, Teams, and One Drive
  • Support printers, scanners, AV equipment, and other office peripherals
• Networking & Connectivity
  • Troubleshoot basic to mid‑level network issues, including LAN/WAN connectivity problems
  • Configure and support wireless access points, Wi‑Fi controllers, and client‑side Wi‑Fi issues
  • Assist with VLAN configuration, switch port troubleshooting, and cable patching
  • Support VPN clients and basic remote access configurations
  • Work with firewalls and routers (Meraki, Ubiquiti, Sonic Wall, Fortinet) at a configuration/troubleshooting level
  • Document network layouts and perform basic site surveys when needed
• Systems & Server Administration
  • Assist with 365 Intune/MDM device management and deployments
  • Help maintain and monitor client environments using RMM dashboards
  • Escalate complex server or infrastructure issues to senior engineers as appropriate
• Client‑Facing & Administrative
  • Communicate clearly and professionally with end‑users and client stakeholders
  • Document work completed, configurations, and issues in the ticketing system accurately
  • Travel to client sites as scheduled — 50–80% of working hours will be spent in the field
  • Participate in on‑call rotation as needed for after‑hours support

• Required
  • 1–4 years of IT experience, with at least 1 year working at a Managed Service Provider (MSP)
  • Strong desktop and end‑user support skills across Windows 10/11 and macOS
  • Working knowledge of TCP/IP networking, DNS, DHCP, and basic routing concepts
  • Experience troubleshooting Wi‑Fi issues — signal, authentication, SSID config, AP reboots
  • Familiarity with Active Directory user management and Group Policy basics
  • Experience using a PSA/ticketing system and an RMM platform
  • Ability to work independently in the field with minimal supervision
  • Valid driver’s license and reliable transportation
  • Strong verbal communication and customer service skills
• Nice to Have
  • CompTIA A+, Network+, or Security+ certification
  • Microsoft 365 Fundamentals (MS‑900) or MD‑102 certification
  • Experience with Meraki, Ubiquiti Uni Fi, Sonic Wall, or Fortinet products
  • Familiarity with Azure AD / Entra  Intune MDM
  • Experience with Datto, Veeam, or similar backup platforms
  • Basic scripting knowledge (Power Shell or Bash) for automation tasks

• 50–80% field work at client sites (local and regional). Mileage reimbursed per company policy
• Remaining time spent working remotely from home
• Physical requirements:
  
  able to lift up to 35 lbs, work in server rooms, under desks, and in wiring closets
• Occasional after‑hours or weekend work for scheduled maintenance windows

$60,000 per year DOE