Quality Assurance Associate

Main purpose of the Quality Assurance Associate role:

Minimize monetary loss of defective merchandise by identifying the most effective defect recovery process for each item.

• Minimize monetary loss of defective merchandise including apparel, shoes, accessories and beauty.
• Identify the most effective defect recovery process for each item – RA, Restore, Sellable Defect, Other.
• Identify defects by inspecting defective merchandise of apparel and non-apparel items.
• Clearly communicate with vendors regarding defective and unacceptable merchandise.
• Aggressively negotiate credit or replacement merchandise for defects with vendors.
• Establish and maintain rapport with vendors through positive and consistent communications.
• Assist in other areas in department as needed.
• To perform the job successfully, an individual should demonstrate the following competencies:
• High level of attention to detail and the ability to identify apparel and non–apparel flaws.
• Hands‑on approach at restoring merchandise quickly and efficiently.
• Apparel construction and fabrication knowledge.
• Strong communications, prioritizing, and organizational skills.
• Ability to take ownership of assigned tasks and meet responsibilities without supervision.
• Ability to work successfully with any personality type and be a team player.
• Sense of urgency and ability to maintain performance quality under pressure.

• Experience working in a QA/QC, Production or Warehouse environment required.
• Computer literate in Excel, Word and Email required.
• Technical fashion, garment construction or fabrication knowledge preferred.
• Physically capable to stand and walk for entirety of shift.
• While performing the duties of this job, the employee is occasionally exposed to extreme cold and extreme heat.
• The noise level in the work environment is usually moderate.