Asset Protection - Agent - Cerritos Plaza Rack

Overview

Asset Protection (AP) team protects customers, teams, and brands by partnering with the store Emergency Response Team (ERT), mitigating shrinkage risks, investigating theft, and ensuring merchandise availability.

• Resolve theft by conducting quality apprehensions in high‑shrinkage areas, strictly adhering to policy and AP leadership guidance.
• Identify theft trends using technology, reporting, and surveillance tactics.
• Drive a shrinkage‑reduction culture by implementing action plans and merchandise protection standards.
• Identify, escalate, and support internal theft investigations through various methods, including exception‑based reporting and surveillance systems.
• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement at the highest level and aid item‑level investigations with merchandise inaccuracies.
• Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents, including medical emergencies.
• Support the security of physical spaces and conduct security audits, lead shrinkage‑awareness efforts, and provide training within the store.
• Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.
• Prepare and submit prompt and complete reports for all high‑profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
• Testify in court when summoned for criminal and/or civil cases.
• Build cross‑functional partnerships with store leaders, neighboring retailers, and local law enforcement.

• Ability to make decisions, use good judgment, and work in a fast‑paced environment.
• Clear, concise verbal and written communication skills.
• Strong interpersonal and communication skills.
• Ability to maintain a high level of confidentiality.
• Calm demeanor when dealing with safety issues and aggressive individuals.
• Accountability, initiative, and ownership.
• Flexible schedule based on business needs.
• Meet any state and local licensing requirements.
• Preferred experience in investigative, asset protection, and security procedures.

Hourly: $26.70 – $27.80

• Medical/Vision, Dental, Retirement, Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and Employee Assistance Program (EAP)
• 401(k), PTO accruals, Holidays, and other benefits

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location.